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faulting application Beremote.exe v. 14.0.1798.0

Created: 13 Mar 2012 | 7 comments

Hi.

We have a problem with one of our2008 R2 servers, wich act as a host to several Hyper-V guests.

Backup starts, but after a while it fails because the backup exec agent crashes.

This is the info in the eventlog on the Hyper-V host:

 

Log Name:      Application
Source:        Application Error
Date:          13.03.2012 13:41:03
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BSG-VMSRV7.core.bsg.local
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000730025
Faulting process id: 0x26bc
Faulting application start time: 0x01cd0111b97e86d0
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: unknown
Report Id: cb25ca6a-6d09-11e1-97a7-00155d001100
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-13T12:41:03.000000000Z" />
    <EventRecordID>3072</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BSG-VMSRV7.core.bsg.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beremote.exe</Data>
    <Data>14.0.1798.0</Data>
    <Data>4f1e02d7</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000000730025</Data>
    <Data>26bc</Data>
    <Data>01cd0111b97e86d0</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe</Data>
    <Data>unknown</Data>
    <Data>cb25ca6a-6d09-11e1-97a7-00155d001100</Data>
  </EventData>
</Event>
 
 
We have other R2 servers which also act as hyper-v hosts, and backup there runs fine.
 
Any ideas?
 
Anders O.

Comments 7 CommentsJump to latest comment

RahulG's picture

Would reccommend you to upgrade to BE 2010 R3 and Run Live update.

I remeber there was known  issue  with GRt backup causing the remote agent to crash but was for the AVVI agent and this issue was fixed in 2010 r3 with some hotfix .

Ben L.'s picture

Anders,

I would recommend opening up a support case for this so we can take a better look at the issue.

If this response answers your concern, please mark it as a "solution"

Anderso's picture

We are using an NFR license to verify this product before we buy it or reccomend it to our customers. Can we open a support case on that license?

 

Anders

Ben L.'s picture

I'm honestly not sure, I would talk with your sales rep or account manager to see if they can get a case opened for you.

If this response answers your concern, please mark it as a "solution"