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Faulting application bpbkar32.exe

Created: 05 Jun 2007 • Updated: 21 May 2010 | 3 comments

Hello,

My Backup Server is NetBackup 6.0 MP4 on Linux RHEL4

Every day its start full/incremental backups of Windows Server 2003 System State, all Windows Servers have NetBackup Client 6.0 MP4.

One day I found that one of domain controllers does not backup, and in event there error message

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  6/5/2007
Time:  7:08:09 PM
User:  N/A
Computer: TAMARA
Description:
Faulting application bpbkar32.exe, version 6.0.2006.1102, faulting module kernel32.dll, version 5.2.3790.1830, fault address 0x00015dea.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 62 70 62   ure  bpb
0018: 6b 61 72 33 32 2e 65 78   kar32.ex
0020: 65 20 36 2e 30 2e 32 30   e 6.0.20
0028: 30 36 2e 31 31 30 32 20   06.1102
0030: 69 6e 20 6b 65 72 6e 65   in kerne
0038: 6c 33 32 2e 64 6c 6c 20   l32.dll
0040: 35 2e 32 2e 33 37 39 30   5.2.3790
0048: 2e 31 38 33 30 20 61 74   .1830 at
0050: 20 6f 66 66 73 65 74 20    offset
0058: 30 30 30 31 35 64 65 61   00015dea

 

I reinstall NetBackup 6.0 and Install MP4 but problem steel persist.

Any idea?

 

Comments 3 CommentsJump to latest comment

Arman Obosyan's picture
...hmmmm
 
I Just Uninstall Maintenance Pack 4 and backups goes normaly
Gene Bauer's picture
I had almost the exact same failure, except my kernal32.dll version was: 5.2.3790.2756 and Fault Address: 0x00015e02.  I also was having real performance problems with Windows Server 2003 backups (throughput < 200 KB for LTO-1 drives).
 
Like Arman, I backed-out MP4 and the problem went away--except I then started having problems with incremental backups.  I next tried 6.0 MP3 but got the same error, so I went back to MP2.  Everything appears to be working well now.  This problem seemed to occur about a month ago when the latest Microsoft patches were installed (maybe just coincidental though).
 
Good find, thanks Arman!
calculus's picture

 

BUG REPORT: A fault occurs in bpbkar.exe after applying NetBackup 6.0 MP4, when backing up shadow copy components.
Details:
Bug: ETrack 929910  "Faulting application bpbkar32.exe" events on shadow copy components after applying NetBackup 6.0 Maintenance Pack 4 (MP4) Symptom(s): A client side issue has been identified in Veritas NetBackup (tm) 6.0, Maintenance Pack 4 (MP4) where the bpbkar32.exe process faults under the following conditions:
  • Distributed File System (DFS) is configured and used on the client
  • The client is running a version of Windows (Such as 2003 or XP) that supports shadow copy components..
  • "Shadow Copy Components:\" or "ALL_LOCAL_DRIVES" is selected for backup.
As a result, the backup will end in a Status 13 (file read failed). Log Files:   Event Viewer Application log Faulting application bpbkar32.exe, version 6.0.20006.1102, faulting module kernel32.dll, version 5.2.3790.2756, fault address 0x00015e02 Workaround: Any of the following workarounds may be applied: 1. Do not use the "Shadow Copy Components:\" or "ALL_LOCAL_DRIVES" directives on Windows Clients running 6.0 MP4 with DFS configured and used.  Instead, backup drive letters or paths only.  Note that the entire OS is not protected when the client is backed up in this manner, because the shadow copy components are skipped. 2. Rollback to Veritas NetBackup (tm) 6.0, Maintenance Pack 3 (MP3) on the client.  If the client is also a Master or Media Server, it is not recommended to perform the rollback, due to issues addressed by the 6.0 MP4 binaries at the Master and Media Server level.
3. Disable DFS (Distributed File System) on the client.  To do so, launch Computer Management and go into Services. Find the service named Distributed File System and first Stop the service, then Disable the service.
ETA of Fix: Symantec has acknowledged that the above-mentioned issue (ETrack 929910) is present in the current version(s) of the product(s) mentioned at the end of this article.  Symantec is committed to product quality and customer satisfaction. This issue is currently being considered by Symantec to be addressed in NetBackup 6.0, Maintenance Pack 5.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.   Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Upon the release of 6.0 MP5, please visit the following link for download and readme information.  http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143
Supplemental Material:System: Ref.#DescriptionError Code: 13 NetBackup Error 13: file read failedETrack: 929910 ETrack (NetBackup) 929910: "Faulting application bpbkar32.exe" events on shadow copy components after applying MP4

Products Applied: NetBackup Enterprise Server 6.0 MP4