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Faulting application DLOClientu.exe

Created: 23 Nov 2010 | 7 comments

We have BackupExec 2010 with all updates installed via LiveUpdate.  We are using Desktop Laptop Option.  I have ONE user that is having issues.  All other users are backing with no problems. 

All of our users login to a windows domain.  When he logins to his XP laptop, we get the following error:

 Faulting application DLOClientu.exe, version 3.1.342.4401, faulting module DLOClientu.exe, version 3.1.342.4401, fault address 0x002f2abd

When I or any other user logs to his laptop, Backupexec client works fine.

He has local admin rights on the laptop.  Please help!

Comments 7 CommentsJump to latest comment

pkh's picture

Have you tried re-creating his profile?

1) Copy out the important stuff under his profile, like My Documents, etc.

2) Delete the profile

3) Ask him to log in again to create a new profile

4) copy back the important stuff to this new profile.

acasadei's picture

I recreated the profile.  Deleted the old one.  Still same issue

pkh's picture

What happen when this user use another machine?  Does DLO still fail?

acasadei's picture

We've tested this on a number of different latops.   If I login, DLO works fine. If this user logs in, DLO crashes with the above referenced error.  I've completed deleted and recreated his profile

acasadei's picture

If I login, DLO works fine. If this user logs in, DLO crashes with the above referenced error.  I've completed deleted and recreated his profile. 

pkh's picture

This may be a long shot.  Try deleting this user from DLO and then adding him again.

acasadei's picture

In the process of troubleshooting, I've deleted and recreated the user many times already....