Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Faulting application DLOClientu.exe

Created: 23 Nov 2010 | 7 comments

We have BackupExec 2010 with all updates installed via LiveUpdate.  We are using Desktop Laptop Option.  I have ONE user that is having issues.  All other users are backing with no problems. 

All of our users login to a windows domain.  When he logins to his XP laptop, we get the following error:

 Faulting application DLOClientu.exe, version 3.1.342.4401, faulting module DLOClientu.exe, version 3.1.342.4401, fault address 0x002f2abd

When I or any other user logs to his laptop, Backupexec client works fine.

He has local admin rights on the laptop.  Please help!

Comments 7 CommentsJump to latest comment

pkh's picture

Have you tried re-creating his profile?

1) Copy out the important stuff under his profile, like My Documents, etc.

2) Delete the profile

3) Ask him to log in again to create a new profile

4) copy back the important stuff to this new profile.

acasadei's picture

I recreated the profile.  Deleted the old one.  Still same issue

pkh's picture

What happen when this user use another machine?  Does DLO still fail?

acasadei's picture

We've tested this on a number of different latops.   If I login, DLO works fine. If this user logs in, DLO crashes with the above referenced error.  I've completed deleted and recreated his profile

acasadei's picture

If I login, DLO works fine. If this user logs in, DLO crashes with the above referenced error.  I've completed deleted and recreated his profile. 

pkh's picture

This may be a long shot.  Try deleting this user from DLO and then adding him again.

acasadei's picture

In the process of troubleshooting, I've deleted and recreated the user many times already....