Endpoint Protection

Hi,

I have a old application develop on c++ with Microsoft Visual Studio 6! This application called a c++ DLL (develop with Microsoft Visual Studio 6).

    Old version: [APPLICATION (VS6)] <-> [c++ DLL (VS6) Version1]

For a new feature I develop a new library on C# (for call a web service, develop with Visual Studio 2010 with Windows 7) and a library wrapper on c++ (develop with Visual Studio 2010 with Windows 7).

    New version: [APPLICATION (VS6)] <-> [c++ DLL (VS6) Version2] <-> [c++ wrapper (VS 2010)] <-> [c# (VS 2010)]

I have installed:

Microsoft Visual c++ 2005 Redistributable SP1
Microsoft Visual c++ 2010 Redistributable SP1
Microsoft .NET Framework 4.0 Client
Use "gacutil /i" for .NET C# Library

I have execute this procedure for all my PC but only some pc don't work fine.

When I change the [c++ DLL (VS6) Version1] on [c++ DLL (VS6) Version2] I have a problem with some pc.
I installed this solution on several PCs, but for some, the program crashes (on windows Vista).
For now I analyzed two computers, the error is this:

- faulting module SYSFER.DLL_unloaded

I have modify my library:

    New version: [APPLICATION (VS6)] <-> [c++ DLL (VS6) Version2] <-> [c++ wrapper (VS 2010)]

But the error is the same (faulting module SYSFER.DLL_unloaded)

On all PC the antivirus version is:
    Symantec 11.0.7101.1056
(but only 2 have this problem)

Where I wrong? I need some other package to be installed (runtime)? Do you have an idea?

Thank you

see below thread and articles

http://www.symantec.com/business/support/index?page=content&id=TECH176765

https://www-secure.symantec.com/connect/forums/cwindowssystem32sysferdll

Here is a good article describing some background of your issue:

Creating Application Control Exclusions in Symantec Endpoint Protection 12.1

http://www.symantec.com/connect/articles/crreating-application-control-exclusions-symantec-endpoint-protection-121

As explained in this article, only in SEP 12.1 it's possible to create an exception to prevent sysfer.dll from loading. That's bad luck for you, but perhaps a good occasion to upgrade

Hi,

on console i launched this command: sc config sysplant start= disabled

and now the error is changed:

- faulting module VERSION.dll_unloaded

The strange thing is that with the same versions of symantec on ​​other PCs only two give me this problem!

Thanks

Have you try to reinstall sep client ?

Try to create exclusions as per Cameron_W comments

https://www-secure.symantec.com/connect/forums/cwindowssystem32sysferdll#comment-7305531

per greg12, you're best off adding an exception for ADC for this app