Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

hello,

you my try suggested SERT.... it can run via USB or Media drive.. or maybe you already tried this?

Hi,

You can enter in safe mode?
If you answered yes I'll go step by step how to get rid of it manually
hugs

Hi,

Killing processes ROGUE_NAME:
[Random] exe.

Delete files from the FBI Moneypak:
%% Documents and Settings \ All Users \ Application Data \ [random] \ [random] exe.
%% Documents and Settings \ All Users \ Application Data \ [random] \ [random]. Mof

Remove entries FBI Moneypak record:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ System "DisableRegistryTools" = 0
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ System "DisableTaskMgr" = 0
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System "ConsentPromptBehaviorAdmin" = 0
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System "ConsentPromptBehaviorUser" = 0
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System "EnableLUA" = 0

hugs

There are other versions of the virus FBI.
One of the most annoying allows safe mode with command prompt only. This means that you can do very little, but you can repair your PC from it.
To repair your PC, do the following:
One. Reboot, press F8.

2nd. Choose Safe Mode with Command Prompt

3rd. run explorer.exe

4th. Run regedit

5th. Search all instances shell variable .. It should be under the tree WinLogon

6th. If the variable is explorer.exe shell, keep it. If there is something more and explorer.exe, explorer.exe just leave. Note another file name

7th. If the shell variable is blank, leave it as is

Eight. If it references some executables from user's folders, note the name and replace with explorer.exe

9th. Rename the file with the name you wrote

Hello,

You could try running the SERT Utility, if you have access to Fileconnect, the SERT (Symantec Endpoint Recovery Tool) is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively. The Consumer version of this tool is the Norton Bootable Recovery Tool.  The tool is free, so there is no need for a Fileconnect account to download the software.

You could also try working on the steps provided below on collecting the suspicious files and submitting the same to the Symantec Security Response Team.

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

I would also recommend you to make sure you create a case with Symantec Technical Support.

You could either Create a Case OR contact Symantec Technical Support.

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Agree with Mithun; as you cannot log in in safe mode, SERT is the tool you should use.

Additionally, you should really think about an upgrade to SEP 12.1. Ransomware and Fake AVs are very hard to detect with signatures (because of the time gap) or traditional heuristic methods such as Bloodhound. Thousands of them are appearing every day, so signature based detection lags behind, and heuristic detection is just overstrained--its hit ratio is far too low.

SEP 12.1 with its reputation database (Insight) is able to block files that aren't trustworthy, even if Auto-Protect or Bloodhound don't find anything. This is a good approach to strongly reduce the ransomware plague. It's not a panacea, but a step forward.

  Hi all,

  Just used the latest SERT disk (requires a PIN for use) on a system infected with the FBI MoneyPak ransomware. I made sure that the disk had the latest virus definitions and it still did not detect anything. Needless to say, I wasn't too impressed with SERT.

 BTW, the client had SEP 12.1 RU1 installed with up to date AV definitions at the time of infection.

 I was able to get into the system by launching serveral applications and command prompts before the FBI screeen took over the system. Once that screen took over, using Ctrl-Al-Del, allows you to log out. With some luck, one of your applications will hang the logout process and you'll be prompted to force-quite the applicaiton. Instead, cancel the logout, the FBI screen will be gone, and you can now go about deleting files, registry entries, or use other tools to eleminate the virus.

 I realize that morphing viri make creating signatures difficult, but between the AV engine, Proactive Treat Protection, and Sonar, I'm disappointed that SEP could not detect and stop this thing.

Hello,

If insight with correct settings are running and clients can submit/recieve Insight submissions,it may block due to rating of file. 

You can also try to check with Norton Internet Security 2013, else it's better to create a technical case.

Regards,

Oykun

This new Security Response whitepaper about Ransomware will be of interest to followers of this thread:

Ransomware: A Growing Menace
https://www-secure.symantec.com/connect/blogs/ransomware-growing-menace

This new Security Response blog post also adds some extra developments/details- be informed!

Ransomware: Extorting Money by Panic and Pressure
https://www-secure.symantec.com/connect/blogs/ransomware-extorting-money-panic-and-pressure