FBI ransomware locked computer. Help?
My computer has been locked by ransomware masquerading as the FBI. I can still use the other user account on my computer to run Norton 360 in normal mode, and I have run it in Safe Mode in both accounts. I have used Norton Power Eraser, to no avail. Please walk me through the removal of this monster.
Also, I do not understand the prompt below to specify a Norton product and version. My product, Norton 360, is not listed. I am choosing one at random just to be able to post this.