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Feedback on BE (and SEP) product development?

Created: 31 Jan 2013 • Updated: 31 Jan 2013 | 4 comments
MIXIT's picture
This issue has been solved. See solution.

As a Symantec Partner who deploys BE and SEP with my customers, I sometimes see little things in the product deisgn that I would love to have improved.  One recent example is that it seems in order to check the versions of the RAWS agent on remote servers you have to go through the process of "nearly updating" them throgh the install agents and options link in Tools on the media server, but in my mind good patch management would involve a cnetral console screen that display sthis info quickly in one view. 

I have come across other things I'd want to give feedback on in the past but can't remember them off hand. 

So is there a feedback mechanism for getting involved in suggesting product features?  I'm looking for something more partner-oriented or at least community-driven, not just clicking some arms-length feedback link somewhere where they say thanks for your suggestion and you never hear back again.  Just curious. 

Thank you. 

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Kiran Bandi's picture

Have you seen Ideas section in connect: 

Backup and Recovery: https://www-secure.symantec.com/connect/backup-and-recovery/ideas

Security: https://www-secure.symantec.com/connect/security/ideas

If an idea gets more thumbs-up votes, symantec might consider implementing it in the product.

SOLUTION
teiva-boy's picture

There was/is at one time a product for updating SEP, BE, BESR, etc all in one..  Altiris.  There was a specific product name from Symantec about this, but I don't remember.  Thats about how much impact it made for me as a reseller...

Now that Altiris is going to be sold off based on latest news and rumours, you'll have to use something else like Group Policy, SCCM, LanDesk, BigFix, etc...

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

MIXIT's picture

Thanks telva-boy, this was more of a post regarding how to submit feature requests but that info you gave is handy too.  I wonder if Symantec's managed services plugin or utility (or whatever) is capable of this?  All MSP software I've ever worked with also did patcdh management.  I haven't had time with Symantec's product on that yet.