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A Few Clients Can't Update

Created: 22 Jun 2012 • Updated: 02 Jul 2012 | 11 comments
This issue has been solved. See solution.

Hi everyone!

i got a problem with our SEP Clients where a few SEP Clients was up to date and then a few other Clients can't updated in Antivirus adn Antispyware Protection.

Could you tell me please, how finished it? B'cause i still newbie in SEPM. I captured the screen on Clients where it wasn't update.

I wait your opinio and solution as soon as possible..

Thanks :)

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pete_4u2002's picture

whats the SEP version?

can you check the communication issues if any?

Client server troubleshooting
http://www.symantec.com/docs/TECH95789

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
http://www.symantec.com/docs/TECH160964

SOLUTION
Yoisapangestu's picture

SEP version is 11.4

the comunication is good when i tried copying link to web address, and the the display getting OK!

pete_4u2002's picture

can you post the sylink log from the machine which is not updated?

also you should really think of upgrading the SEP version.

Yoisapangestu's picture

Could you tell me where i can find the system log? is it this picture?

yup it should be upgrading to 12.0, should not it?

but for now i want all clients status update.

.Brian's picture

Do you see the green dot on the icon in the task tray?

How long has it been since they updated? What is your heartbeat set to?

Perhaps you may just need to wait a little longer for the clients to up date. Once the SEPM updates, the clients will take some time to updated depending on the load on the SEPM.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Yoisapangestu's picture

yes, the icon tray displayed SEP wasn't green but circle only.

since May at 13th updated. nope, i updated SEPM too. In tab Admin -> Server -> Download Updates. And then, i get status is Update Failed.

I don't have proxy server or etc.

The SEPM can't update, so i think the client can't update too..

Have you idea or soution for this?

Thanks before..

.Brian's picture

Do you have enough space on your SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Yoisapangestu's picture

Yup, capacity free drive C: still much.

I can't have proxy server and the server have internet connections.

pete_4u2002's picture

can you try updating the SEPM using the steps below

How to update definitions for Symantec Endpoint Protection Manager using a JDB file

http://symantec.com/docs/TECH102607
 

Yoisapangestu's picture

oke thanks for . but it's manually update practice.

could you tell me to solve this problem so that i can get updating with schedule and automatic again?

thanks before..