Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

File encryption infection

Created: 02 Jul 2012 • Updated: 07 Jul 2012 | 5 comments
This issue has been solved. See solution.

I encountered a new variant of issue. That infection encrypted all files and folders and when I tried to remove that, it is asking for $50 for the removal of that. No suspicious or infected files found in the computer. So, any help or advice would be helpful.

 

Comments 5 CommentsJump to latest comment

Tom Mc's picture

This sounds like this virus problem.  Since it is not related to PGP, you would seem much more likely to find assistance in anti-virus related sites, such as maintained by the producer of your anti-virus software.  A Google search brings up much about this, and from what I read, it does not appear likely you will be able to recover these files. 

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

nithin604's picture

Thank you Tom!

Can you give me a link for the virus related page?

Thank you

Tom Mc's picture

This is the link I provided in my prior post:

http://answers.microsoft.com/en-us/protect/forum/p...

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

SOLUTION
Mithun Sanghavi's picture

Hello,

Is the machine protected with Symantec Endpoint Protection or any other Antivirus Product?

I would suggest - 

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

and 

work on the steps provided in the Article:

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.