Endpoint Encryption

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  • 1.  File encryption infection

    Posted Jul 03, 2012 12:46 AM

    I encountered a new variant of issue. That infection encrypted all files and folders and when I tried to remove that, it is asking for $50 for the removal of that. No suspicious or infected files found in the computer. So, any help or advice would be helpful.

     



  • 2.  RE: File encryption infection

    Posted Jul 03, 2012 07:26 AM

    This sounds like this virus problem.  Since it is not related to PGP, you would seem much more likely to find assistance in anti-virus related sites, such as maintained by the producer of your anti-virus software.  A Google search brings up much about this, and from what I read, it does not appear likely you will be able to recover these files. 



  • 3.  RE: File encryption infection

    Posted Jul 03, 2012 08:15 PM

    Thank you Tom!

    Can you give me a link for the virus related page?

    Thank you



  • 4.  RE: File encryption infection
    Best Answer

    Posted Jul 03, 2012 08:21 PM

    This is the link I provided in my prior post:

    http://answers.microsoft.com/en-us/protect/forum/protect_scanning/virus-encrypted-files-on-my-computer-how-do-i/7982b8e7-238d-4ff4-b006-55f43817547f



  • 5.  RE: File encryption infection

    Trusted Advisor
    Posted Jul 04, 2012 01:34 PM

    Hello,

    Is the machine protected with Symantec Endpoint Protection or any other Antivirus Product?

    I would suggest - 

    Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

    and 

    work on the steps provided in the Article:

    https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

    Hope that helps!!



  • 6.  RE: File encryption infection

    Posted Jul 04, 2012 10:27 PM

    Thank you Tom!