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File Read Failed (13)

Created: 08 Oct 2013 | 3 comments

Hi all,

I have been suffering with this issue on and off for a few weeks, it really is inconsistent!

NBU Enviroment:

Master\Media Server - 7.1.0.4 - Windows Server 2008 R2 STD 64-Bit

Problem Client - 7.1.0.4 - Windows Server 2008 R2 ENT 64-Bit

Job Details:

10/7/2013 4:01:25 PM - Info nbjm(pid=5160) starting backup job (jobid=25866) for client brip3r3cfis01, policy BRIP3R3CFIS01, schedule BRIP3R3CFIS01-CUMULATIVE-DAILY  
10/7/2013 4:01:25 PM - Info nbjm(pid=5160) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=25866, request id:{07D0BA02-5769-4920-9DC9-99AEC7467A74})  
10/7/2013 4:01:25 PM - requesting resource brip3r3cbak01-hcart3-robot-tld-1
10/7/2013 4:01:25 PM - requesting resource brip3r3cbak01-hcart3-robot-tld-1
10/7/2013 4:01:25 PM - requesting resource brip3r3cbak01.NBU_CLIENT.MAXJOBS.brip3r3cfis01
10/7/2013 4:01:25 PM - requesting resource brip3r3cbak01.NBU_POLICY.MAXJOBS.BRIP3R3CFIS01
10/7/2013 4:01:26 PM - granted resource brip3r3cbak01.NBU_CLIENT.MAXJOBS.brip3r3cfis01
10/7/2013 4:01:26 PM - granted resource brip3r3cbak01.NBU_POLICY.MAXJOBS.BRIP3R3CFIS01
10/7/2013 4:01:26 PM - granted resource BR3383
10/7/2013 4:01:26 PM - granted resource HP.ULTRIUM3-SCSI.002
10/7/2013 4:01:26 PM - granted resource brip3r3cbak01-hcart3-robot-tld-1
10/7/2013 4:01:26 PM - granted resource BR2739
10/7/2013 4:01:26 PM - granted resource HP.ULTRIUM3-SCSI.003
10/7/2013 4:01:26 PM - granted resource brip3r3cbak01-hcart3-robot-tld-1
10/7/2013 4:01:26 PM - estimated 202698082 Kbytes needed
10/7/2013 4:01:26 PM - estimated 202698082 Kbytes needed
10/7/2013 4:01:26 PM - Info nbjm(pid=5160) started backup job for client brip3r3cfis01, policy BRIP3R3CFIS01, schedule BRIP3R3CFIS01-CUMULATIVE-DAILY on storage unit brip3r3cbak01-hcart3-robot-tld-1
10/7/2013 4:01:26 PM - started process bpbrm (8284)
10/7/2013 4:01:37 PM - mounting BR3383
10/7/2013 4:01:39 PM - connecting
10/7/2013 4:01:40 PM - connected; connect time: 00:00:01
10/7/2013 4:02:40 PM - mounted; mount time: 00:01:03
10/7/2013 4:02:40 PM - mounting BR2739
10/7/2013 4:03:48 PM - mounted; mount time: 00:01:08
10/7/2013 4:03:52 PM - positioning BR3383 to file 1
10/7/2013 4:03:56 PM - positioning BR2739 to file 2
10/7/2013 4:04:58 PM - positioned BR3383; position time: 00:01:06
10/7/2013 4:04:58 PM - positioned BR2739; position time: 00:01:02
10/7/2013 4:04:58 PM - begin writing
10/7/2013 4:43:17 PM - Error bptm(pid=9200) socket operation failed - 10054 (at child.c.1294)      
10/7/2013 4:43:17 PM - Error bptm(pid=9200) unable to perform read from client socket, connection may have been broken 
10/7/2013 4:45:09 PM - end writing; write time: 00:40:11
file read failed(13)
 
Client Application Log Entry:
 
Faulting application name: bpbkar32.exe, version: 7.1.2012.316, time stamp: 0x4f643090
Faulting module name: bpbkar32.exe, version: 7.1.2012.316, time stamp: 0x4f643090
Exception code: 0xc0000005
Fault offset: 0x00000000000e8344
Faulting process id: 0x1298
Faulting application start time: 0x01cec418c8ae2e55
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Report Id: 165e3df8-3010-11e3-82c2-005056a02074
 
I found the following article which I will try today:
 
 
Anyone have any advice please?
 
Thanks.
Operating Systems:

Comments 3 CommentsJump to latest comment

Marianne's picture

Does bpbkar log folder exist on the client?

Have you checked if anything is logged in bpbkar?

The error in the TN is not quite the same, but probably worth a try to reinstall client software.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

markdavies1978's picture

Hi Marianne,

I can't see the folder, should it be created here?

C:\Program Files\Veritas\NetBackup\logs

If so will services need restarting?

I'm currently re-running the job following client uninstall\reinstall.

Thanks.

Marianne's picture

Correct - create bpbkar folder in NetBackup\logs directory.

No need to restart services. 

Logging should start next time a backup runs on the client.

Check folder for log file next time the backup fails.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links