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File restores

Created: 27 Sep 2012 • Updated: 07 Oct 2012 | 8 comments
This issue has been solved. See solution.

I am trying to restore a single file to my server from backup. I am running Netbackup 7.5 on Server 2008 R2. When I bring up the restore window I receive the message the server does not contain any backups for the client using the specified policy. I tried this on several servers and I thing I know the problem I would just like some confirmation. Some of my servers work just fine and the rest give me this message. The difference is the ones that work are physical servers and the ones that fail are virtual. I beleive I am missing something that would allow me to restore to a virtual server

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CRZ's picture

You didn't say, but are the Virtual servers also Windows?  I only ask because if they are not, the Policy Type needs to be changed to Standard.  That can be pretty easily overlooked sometimes. | APPLBN | 761LBN

drlokke's picture

Sorry. Yes the physical servers are Windows 2003 and the virtual are all Windows 2008 R2. So there is another difference other than just physical and virtual.

Marianne's picture

The BAR GUI will always default to local hostname. So, if you open GUI on the master server, the message is perfectly normal if you are not taking normal filesystem backups for the master. Also normal for virtual machines since the default policy type is MS-Windows.

To browse for client backups, select File, Specify NetBackup Machines and Policy Type. 
Best to use master server BAR GUI to restore VM clients.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Mark_Solutions's picture

The screenshot shows the policy type as MS-Windows - if the backup was done using a Flashbackup-Windows or VMWare then it must be selected as that and then once opened you need to select the "normal" backup type to see individual files

I am also assuming that tspbackup is the name of the Master Server - which it should be - and that the client name has been added exactly as it appears in the policy.

Hope this helps

Authorised Symantec Consultant . Expert Partner.

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Marianne's picture

Reason why browse/restore using BAR on VM fails is documented in NBU for VMware Admin Guide:

Invalid client error when you restore files using NetBackup BAR interface installed on the virtual machine

If the virtual machine was backed up by display name or UUID, and the display
name is not the same as the host name, note: You cannot restore individual files
by means of the Backup, Archive, and Restore (BAR) interface if the interface is
installed on the virtual machine itself. The files can be restored if BAR is installed
on the master server or media server. In this case, BAR must not be installed on
the virtual machine that you want to restore to.
To restore files, the Destination client for restores field in the BAR interface
must have a valid host name or IP address.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

drlokke's picture

Thank you. That did it. I was trying to do the restore on the virtual machine that I needed the file on and I just went to the master and was able to get what I needed

Marianne's picture

If your problem is solved, please select the post that has has helped you most and Mark as Solution?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Fabiano.Pessoa's picture


Choose the path where this file was open and the cmd.exe as administrator
give the command starting with the path eg "c:" then do the command attrib -a -r -h -s -i /d /s and hit enter
He will restore all lost files.


Fabiano Pessoa

Systems Analyst - Forensic Expert