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File System Autoprotect is malfunctioning. Definitions may be corrupt.

Created: 28 Mar 2013 • Updated: 29 Mar 2013 | 6 comments
This issue has been solved. See solution.

I recently came into work and my computer had installed updates during the night and my SEP Client had errors.  I restarted the machine, but still the same errors.  I uninstalled all downloads/updates and restarted.  Still the same error.  I uninstalled SEP, restarted, reinstalled, and restarted -  still the same error.  Please help.  The File System Autoprotect is malfunctioning.  I don't know what else to try.

Operating Systems:

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.Brian's picture

Run a repair on the client

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Mithun Sanghavi's picture

Hello,

In the AV policy, make sure the there is a check in the check box and lock icon is closed for each one of these.

1) Download Insight

2) Proactive Threat Protection (SONAR)

3) Auto-Protect

The Standard Symantec SBS AV Policy does not have the Lock boxes locked.

Once these features are Locked and Policies are assigned to the groups, you should not face these issues.

Check these Screenshot below:

1_1.JPG

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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GEM Eng's picture

I was able to do a full uninstall and reinstall. Works now.

SOLUTION
Chetan Savade's picture

Hi,

It's good to know issue is resolved.

If you think definitions are corrupted then there is a way to determin it.

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

http://www.symantec.com/docs/TECH97677

If definitions are corrupted check this article

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?pag...

You can update the SEP client using intelligent updater.

http://www.symantec.com/security_response/definiti...

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<