Endpoint Protection Small Business Edition

 View Only

  • 1.  File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Posted Mar 28, 2013 08:47 AM
      |   view attached

    I recently came into work and my computer had installed updates during the night and my SEP Client had errors.  I restarted the machine, but still the same errors.  I uninstalled all downloads/updates and restarted.  Still the same error.  I uninstalled SEP, restarted, reinstalled, and restarted -  still the same error.  Please help.  The File System Autoprotect is malfunctioning.  I don't know what else to try.



  • 2.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Posted Mar 28, 2013 08:51 AM

    Run a repair on the client



  • 3.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Posted Mar 28, 2013 10:33 AM

    do you have these events in Event viewer?

    http://www.symantec.com/business/support/index?page=content&id=TECH185317



  • 4.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Trusted Advisor
    Posted Mar 29, 2013 07:27 AM

    Hello,

    In the AV policy, make sure the there is a check in the check box and lock icon is closed for each one of these.

    1) Download Insight

    2) Proactive Threat Protection (SONAR)

    3) Auto-Protect

    The Standard Symantec SBS AV Policy does not have the Lock boxes locked.

    Once these features are Locked and Policies are assigned to the groups, you should not face these issues.

    Check these Screenshot below:

    1_1.JPG

    Hope that helps!!



  • 5.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.
    Best Answer

    Posted Mar 29, 2013 07:56 AM
    I was able to do a full uninstall and reinstall. Works now.


  • 6.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Posted Mar 29, 2013 08:02 AM
    Hello, In future, if you have the same issue then try the below attach article to resolve it before uninstall. It may be help in this case Remove Virus Definitions https://www-secure.symantec.com/connect/downloads/remove-virus-definitions http://www.symantec.com/business/support/index?page=content&id=TECH97677 https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-repairing-corrupted-definition


  • 7.  RE: File System Autoprotect is malfunctioning. Definitions may be corrupt.

    Broadcom Employee
    Posted Apr 02, 2013 08:35 AM

    Hi,

    It's good to know issue is resolved.

    If you think definitions are corrupted then there is a way to determin it.

    How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

    http://www.symantec.com/docs/TECH97677

    If definitions are corrupted check this article

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/business/support/index?pag...

    You can update the SEP client using intelligent updater.

    http://www.symantec.com/security_response/definiti...