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file write failed(14) - Problem

Created: 24 Jun 2013 | 2 comments
xao's picture

Hi,

I have this error on a server and I have no clue what is going on:

I want to mention before that the environment I use is  NBU 7.5.0.4 master + 4 merdia servers and the target storage is an appliance as puredisk STU.

2013-06-20 19:25:05 - Info nbjm(pid=5368) starting backup job (jobid=3427493) for client xxx, policy SBT_windows_srv_siteservers_client_dedupe, schedule Diff  
2013-06-20 19:25:05 - Info nbjm(pid=5368) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3427493, request id:{2AEB3B6D-F418-41ED-A5C6-B592FCA723CE})  
2013-06-20 19:25:05 - requesting resource adm-media02_dedup_stu
2013-06-20 19:25:05 - requesting resource adm-master01.NBU_CLIENT.MAXJOBS.xxx
2013-06-20 19:25:05 - requesting resource adm-master01.NBU_POLICY.MAXJOBS.SBT_windows_srv_siteservers_client_dedupe
2013-06-20 19:25:25 - granted resource adm-master01.NBU_CLIENT.MAXJOBS.xxx
2013-06-20 19:25:25 - granted resource adm-master01.NBU_POLICY.MAXJOBS.SBT_windows_srv_siteservers_client_dedupe
2013-06-20 19:25:25 - granted resource MediaID=@aaabg;DiskVolume=PureDiskVolume;DiskPool=adm-media02_DP;Path=PureDiskVolume;StorageServer=adm-media02;MediaServer=adm-media02
2013-06-20 19:25:25 - granted resource adm-media02_dedup_stu
2013-06-20 19:25:25 - estimated 3331479 Kbytes needed
2013-06-20 19:25:25 - Info nbjm(pid=5368) resumed backup (backupid=xxx_1371744178) job for client xxx, policy SBT_windows_srv_siteservers_client_dedupe, schedule Diff on storage unit adm-media02_dedup_stu
2013-06-20 19:25:27 - started process bpbrm (5600)
2013-06-20 19:25:28 - using resilient connections
2013-06-20 19:25:32 - Info bpbrm(pid=5600) xxx is the host to backup data from     
2013-06-20 19:25:32 - Info bpbrm(pid=5600) reading file list from client        
2013-06-20 19:25:34 - Info bpbrm(pid=5600) accelerator enabled           
2013-06-20 19:25:41 - connecting
2013-06-20 19:25:42 - Info bpbrm(pid=5600) starting bpbkar32 on client         
2013-06-20 19:25:43 - connected; connect time: 00:00:02
2013-06-20 19:25:45 - Info bpbkar32(pid=4472) Backup started           
2013-06-20 19:25:45 - Info bptm(pid=6332) start            
2013-06-20 19:25:45 - Info bptm(pid=6332) using 262144 data buffer size        
2013-06-20 19:25:45 - Info bptm(pid=6332) setting receive network buffer to 1049600 bytes      
2013-06-20 19:25:45 - Info bptm(pid=6332) using 64 data buffers         
2013-06-20 19:25:45 - Info adm-media02(pid=6332) Using OpenStorage client direct to backup from client xxx to adm-media02  
2013-06-20 19:25:52 - begin writing
2013-06-20 19:25:53 - Info bpbkar32(pid=4472) change journal NOT enabled for <D:\>       
2013-06-20 19:32:15 - Info bpbkar32(pid=4472) accelerator sent 316870144 bytes out of 1078984192 bytes to server, optimization 70.6%
2013-06-20 19:32:15 - Info bpbkar32(pid=4472) bpbkar waited 656 times for empty buffer, delayed 7410 times.   
2013-06-20 19:32:15 - Error bptm(pid=6332) image copy failed: error 2060001: one or more invalid arguments   
2013-06-20 19:32:35 - Info adm-media02(pid=6332) StorageServer=PureDisk:adm-media02; Report=PDDO Stats for (adm-media02): scanned: 1044798 KB, CR sent: 976 KB, CR sent over FC: 0 KB, dedup: 99.9%, cache hits: 0 (0.0%)
2013-06-20 19:33:00 - end writing; write time: 00:07:08
file write failed(14)

Operating Systems:

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Yasuhisa Ishikawa's picture

Try "Disable client side deduplication" in policy attributes.

http://www.symantec.com/docs/TECH194456

http://www.symantec.com/docs/TECH161200

 

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

xao's picture

The server has to be in backup with ALL_LOCAL_DRIVER, they all works fine until back-up starts for D:\ partition (last partition and the biggest ~2TB) and the avarage speed is ~2500KB/sec. If I disable the clinet side dedupe I will flood the wan more! Can this be the cauze: slow speed, loaded bandwith?