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Files not backed up

Created: 31 Jan 2014 • Updated: 10 Mar 2014 | 11 comments
This issue has been solved. See solution.

Master Server and client are running Windows Netbackup version 7.5.0.6. Did a BMR but found several services were not starting. Checked the Backup\archive\restore and the necessary files are not there. The missing files are not being displayed in the backup job details either. There are no exclusions for the files.How can I know what is not being backed up?

Operating Systems:

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RamNagalla's picture

what are the services that are not running?

did you see this after BMR recoovery of the client?

Nate.D's picture

What directives have you given the backup job? Is it something like ALL_LOCAL_DRIVES or just c:\ ?

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Marianne's picture

Checked the Backup\archive\restore and the necessary files are not there. 

Please give us an example of some of these necessary files
You may want to check the registry for entry called FilesNotTobackup.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Michael Fisher's picture

I am using all-local drives.

The serivces are from a vender application.

Marianne's picture

Installation binaries are probably filtered into Shadow Copy Components.

You will need level 2 bpbkar log to check and confirm.

See http://www.symantec.com/docs/TECH76997

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Michael Fisher's picture

Not sure I understand the tech note. bpbkar log on the client was not configured. Did so now. Diskshadow displays the files I am looking for. As I understand the tech note, if the bpbkar log shows the files as "filtered" then they are not backed up. Is that correct?

Marianne's picture

It means that Windows is filtering the binaries into Shadow Copy Components. So, instead of backing these files up as part of C-drive, they are getting backed up as part of SCC, which is part of ALL_LOCAL_DRIVES.

Hope this helps...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Michael Fisher's picture

If the files are backed up as part of SCC, when I do a restore to the same hardware, why are they not getting restored? Is there a work around to capture and restore the files?

Marianne's picture

Have you confirmed with level 2 bpbkar log that the files are indeed filtered into SCC and that backup of drive letters and SCC completed with status 0?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Michael Fisher's picture

From the bpbkar log, I find :

12:27:58.865 AM: [11564.17196] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: E:\Program Files (x86)\Manatron\Test-One\GRMBatchManager.exe

Nicolai's picture

This simly mean E:\Program Files (x86)\Manatron\Test-One\GRMBatchManager.exe is located under shadow copy components in the BAR GUI. 

Since full restore always assume diffrent hardware files filtered are not restored. However you can edit the behaviour yourself.

From http://www.symantec.com/docs/TECH56473

NOTE:  By default, the System State/Shadow Copy Components assumes the restore is to different hardware (and NOT the original machine) and does not restore the registry hive: HKLM:\System\CurrentControlSet\Control\BackupAndRestore\KeysNotToRestore.  This will result in the loss of certain hardware driver and configuration information noted by Microsoft here:http://technet.microsoft.com/en-us/library/cc737538.aspx (this means you may have to [re]install drivers if restore/reboot is successful).

KeysNotToRestore

http://technet.microsoft.com/en-us/library/cc73753...

Assumption is the mother of all mess ups.

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SOLUTION