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  • 1.  filter-hub.exe problem

    Posted Oct 18, 2007 06:49 AM
    Hi there,
     
    My problem is filter-hub.exe in SMS for SMTP 5.0.1. Occasionally, my filter-hub.exe using CPU process 100%. and then time reject email so I can't get email. After in the logs folders, filter-hub_log.exe file to be size so big and increasing MB,MB,MB last GB. Then time my email receiving has stoped. I'm re-starting my machine, problem is fix but, whenever, this problem maybe start again.
     
    help me. thank you.


  • 2.  RE: filter-hub.exe problem

    Posted Oct 18, 2007 09:03 AM
    In my case this isssue occurred when i applied the patch 182.
    In console logs a below message is viewed
    “Failed to connect to the firewall channel
    You can check this facts in your organization?
     
    Regards


  • 3.  RE: filter-hub.exe problem

    Posted Oct 18, 2007 10:28 AM
    "Failed to connect to the firewall channel" what does it mean? Where I check in SMS for SMTP? I applied patch 182 too.


  • 4.  RE: filter-hub.exe problem

    Posted Oct 18, 2007 10:43 AM
    Check in default page (https://localhost:41443)
    Status -> logs -> (type: MTA Logs)
     
     


  • 5.  RE: filter-hub.exe problem

    Posted Oct 18, 2007 10:53 AM
    yes, I saw MAT error log in Logs Status. for example:
     
    Oct 18, 2007 9:34:41 AM EEST   Error Local Host MTA Failed to connect to firewall channel.
     
     


  • 6.  RE: filter-hub.exe problem

    Posted Oct 18, 2007 01:39 PM
    Error of type "firewall channel" may occours due to out of resources in your SMS SMTP server or SMS is installed in the same server as the ISA Server or Exchange.

    What's the hardware configuration of your SMS SMTP server?


    Regards,

    Eduardo Barcelos


  • 7.  RE: filter-hub.exe problem

    Posted Oct 19, 2007 07:14 AM
    My server is a Dell Optiplex with 4 Gb RAM and Core 2 duo.
     
    What type this resource can do this issue ?
     
    In Knowledge Base, "Error: "Failed to connect to the firewall channel" shows in the logs for Symantec Mail Security 5 for SMTP" Symantec says:
     
    "Solution:
    A common cause of this error is insufficient physical memory. To stop the errors increase the physical memory. If you need a temporary workaround, disable items for Email Firewall Policies until you can increase the physical memory.     "


  • 8.  RE: filter-hub.exe problem

    Posted Oct 19, 2007 10:00 AM
    Hello
     
    My mailgateway server (installed SMS for SMTP 5.01) is HP DX2200MT 2GB RAM. Before I used to Brightmail 6 in same server and I don't get it any problem.
     
    In my network work under Checkpoint R61 (but my mail gateway machine used DMZ). if coming new email, filtering after forwarding to exchange server.
     
    But filter-hub.exe problem is very big for our. Because this problem did night, and we don't get new email as morning.. after filter-hub_log.txt get to size starting to so big.
     
    What's wrong?


  • 9.  RE: filter-hub.exe problem

    Posted Oct 21, 2007 09:40 PM
    Below is the symantec doc that solved my (same) probelm.

    I was running the latest release, with patch 182 and still had issues until I followed the directions here:

    http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/b400088c9adb16948825733f006cb0fa?OpenDocument

    If the link above does not work, then search the knowledgebase for Document ID: 2007847365975498

    Good luck.



  • 10.  RE: filter-hub.exe problem

    Posted Oct 26, 2007 08:56 AM
    Thank you for your solution. This my same problem. I will do it solution tomorrow and I will write here again.
     
    thank you so much