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Final error: 0xe0008488 - Access is denied.

Created: 20 Jun 2013 | 20 comments

This is what I get when I tried to restore a file from a tape to my D:\temp folder.

Job ended: Thursday, June 20, 2013 at 10:32:13 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

I am logged to the server as local administrator running BackExec v12.5. When I test the credentials, it works fine for all. So, what's going on? Any help/suggestion is much appreciated.

 

Operating Systems:

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lmosla's picture

What type of file are you trying to restore?  If this is a GRT restore see this link http://www.symantec.com/business/support/index?page=content&id=TECH62014

justCharlie's picture

Okay, so I found this thread that is similar to the problem I'm having.However, how do I find a list of all the "Updates" that were done to BackupExec?

CraigV's picture

Check the TN below:

http://www.symantec.com/business/support/index?pag...

Otherwise run LiveUpdate to get all the patches that are outstanding. Once done, run a push-install to any remote servers you might have.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

justCharlie's picture

Thanks! However, LiveUpdate said everything is up to date. The hotfixes that listed in BackupExec did not match any of the ones that the post I linked above talked about. Below is what I have:

HotFixes.jpg

CraigV's picture

...the BE service pack (like anything else!) is a rollup of previous patches. I'd suggest checking out the release notes below to make sure the HFs listed in that link you posted are indeed rolled up into that:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

justCharlie's picture

Nothing from the release notes above link strike as the source of this problem. I tried a couple of tapes and it does not matter which file I tried to restore, I'll always get this error.

pkh's picture

This is what I get when I tried to restore a file from a tape to my D:\temp folder.

Have you tried restoring to some other directory, like d:\a?

 

justCharlie's picture

Yes, I did. I tried other folders/drives. I also make sure I can read/write to these folders/drives too.

justCharlie's picture

Okay, so when I click on the .bak file, I got this popup message:

BE-errorRestore.jpg

Okay, so what does this mean? Obviously I have the remote agent installed on the other machine/server or else I can't backup this file in the first place. And, I'm not restoring it back to the same place. I'm restoring this file back to my local D or C drive. So, does this popup play a significant role in this restoring issue that I'm having?

pkh's picture

Check that the BE remote agent service is running on the target machine.

lmosla's picture

Repush the remote agent onto the server you are trying to restore to.

justCharlie's picture

The remote agent is running; that's why I'm able to backup every night. However, my question is, I'm not restoring this file to the remote server. I'm restoring to this local machine -- the machine that the BE is installed on. Why do I need the remote agent?

lmosla's picture

No, you wouldnt install the remote agent on the media server.

justCharlie's picture

So, therefore, I do not need the remote agent to restore this one file onto the local drive, do I?

lmosla's picture

No you don't, because it's already be there and seems to be working fine since you can backup successfully.  Run a duplicate job to disk and then try the restore from that.

justCharlie's picture

Same problem regardless of how many jobs we run. It backs up fine but just couldn't restore.

pkh's picture

Try restoring the files without permission

BE 2010 - restore without permission.png