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Final error: 0xe00084ec - A backup storage read/write error has occurred.

Created: 27 Feb 2014 | 5 comments

Bonsoir

J’ai un problème avec mon système de Backup.

J’ai deux lecteurs de backup HP Storage Works Ultrium 1760 SAS, un pour le backup des données et un autre pour le backup des messages d’exchange 2010. Le backup exchange se passe dans de très bonnes conditions. Mais le backup des données échoue toujours et quand je vais voir l’erreur on me demande de nettoyer le lecteur, voir le message en anglais comme mon système est anglais. 
(Job ended: Wednesday, February 26, 2014 at 20:30:20

Completed status: Failed

Final error: 0xe00084ec - A backup storage read/write error has occurred.

 

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.

 

If the storage is disk based, check that the storage subsystem is functioning properly.  Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem.  You may also want to check any vendor specific documentation for troubleshooting recommendations.

Final error category: Backup Media Errors)

 

NB : mon système d’exploitation est le Windows Server 2008R2 Entreprise

J’ai backup exec 2010(Media Server Version 13.0 Rev.2896(64bit), Administration console : Version 13.0 Rev. 2896(64bit), Desktop and Laptop Option Version 3.1 Rev. 3.42.48b. FIPS Version: Not Enabled.

Veuillez s’il vous plait m’aider à résoudre ce problème qui persiste malgré que j’ai effectué des mises à jour de tout le système.

 

 

Operating Systems:

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lmosla's picture

Hello,

Check Windows Events for System Errors: Event ID's 5,7,9,11,15 errors point to hardware errors

Use tapeinst.exe to install the latest Symantec drivers for the tape drive http://www.symantec.com/docs/HOWTO22788 

pkh's picture

1) You can try cleaning the tape drive.  If the problem persists, then run the HP LT&T utility against the tape library/drive.  Make sure you select the write test and that you have stopped all the BE services beforehand.

2) You are on BE 2010. I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

 
http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
 
After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP4 and the latest hotfixes.
 
After you have upgraded to R3 SP4, push out the remote agent again.
ub40's picture

Hi Alpha DIALLO

If this error constantly repeated and independet of tape cartridge, you can use HP Library and Tape Tools to check health HP tape drive.

I recommen using version 4.1,6

Best regards,

  ub40.