Final Error: 0xe000942a - Backup Exec did not find any resources to include in the backup. Check the backup selections for this job to make sure it includes resources that are available for backup
Recently, i upgraded from BackupExec 2012 to 2014. Since upgrading, i am no longer able to apply the backup agent to my desktops. All of the desktop computers that previously backed up, now fail with the following error:
Completed status: Failed
Final error: 0xe000942a - Backup Exec did not find any resources to include in the backup. Check the backup selections for this job to make sure it includes resources that are available for backup.
Final error category: System Errors
For additional information regarding this error refer to link V-79-57344-37930
I am also unable to establish a trust with the remote agent. However, I am able to successfully push the install/update agent to the computer. i noticed that the problem seems to be occuring because the Remote Agent Service Crashes on the remote computer. When opening "Backup Exec Utility Agent" on the remote computer, I receive the following error:
"Cannot obtain settings for the Agent for Windows publishing from the registry"
Then when i check the services, the Backup Exec Remote Agent Services is not running. I can restart the service, but it promptly crashes leaving an error in this error in the event log:
Faulting application name: beremote.exe, version: 14.1.1786.0, time stamp: 0x5371d644
Faulting module name: ndmpcomm.dll, version: 14.1.1786.0, time stamp: 0x5371d641
Exception code: 0xc0000005
Fault offset: 0x00000000000204a9
Faulting process id: 0x76c
Faulting application start time: 0x01cfa781c0fc670f
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\ndmpcomm.dll
Report Id: 48445150-1375-11e4-980d-001aa0da8d9f
I have tried reinstalling the application multiple times with no success. I uninstalled completely, pushed the agent from the computer and receive the same errors. I tried manually installing the Agent from the RAWS folder and i receive the same errors. I am able to Telnet from the desktop to the server on port 10000 successfully so i don't believe the firewall is blocking it. Furthermore this same exact problem occurs on 30+ computers that are all windows 7 desktop computers.
Please help me find a solution. Let me know what other information/logs i need to apply.