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Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.

Created: 31 Dec 2012 | Updated: 01 Jan 2013
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Hello,

Need help with most fragile release of Backup Exec,

All of sudden AVVI \ non GRT backup for a Unix machine started failling.

Nothing is changed with this machine or enviorment side (beside 2 hotfixes from symantec for BE),

I guess, it is just the attention seeking tendency of the BE, that cannot see me working on other Imp assignments.

 

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.
V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.

 

Also BE remote agent service stops after that:

Faulting application beremote.exe, version 14.0.1798.0, faulting module ntdll.dll, version 5.2.3790.4937, fault address 0x0002a80f.

 

Thanks in Advance

 

Quick Look Solution

Try disabling these on media

Try disabling these on media server. This ntfs tracking isnt required any more. If this helps no need for a support case. HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent Set the below to 1 Disable NTFS Used Sector Tracking Disable NTFS Used Sector Tracking Dynamic Disk Support Disable NTFS Used Sector Tracking GPT Disk Support

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Comments

pkh
Trusted Advisor
31
Dec
2012
Votes
0

Did you patch the RALUS in

Did you patch the RALUS in this machine after applying the hotfixes?  If not, see my blog below on how to do it.

https://www-secure.symantec.com/connect/blogs/how-...

BE Admin
Certified
Certified
31
Dec
2012
Votes
0

We never install ralus on our

We never install ralus on our Vm's.

Its just the non GRT AVVI backups.

 

pkh
Trusted Advisor
31
Dec
2012
Votes
0

You might want to see whether

You might want to see whether installing RALUS would help solve the problem, even if it is non-GRT

BE Admin
Certified
Certified
31
Dec
2012
Votes
0

Thanks PKH but lets not do

Thanks PKH but lets not do this.

Ralus and these UNIX server are not offically supported by Symantec, I may not like to try something which may lead me to any unwanted situtation.

Moreover, if it has worked like this for over a year, Let's stick to the plan.

Gurvinder Rait
Symantec Employee
Certified
31
Dec
2012
Votes
+1

Please Install HF 199866 and

Please Install HF 199866 and see if that helps
www.symantec.com/docs/TECH199866

BE Admin
Certified
Certified
31
Dec
2012
Votes
0

  Thanks for the reply

 

Thanks for the reply Gurvinder. My problem have started after applying last 2 Hotfix

 

Should I unintsall the last 2 updates, Since I had no such issues before them?

Nabil polska
Symantec Employee
31
Dec
2012
Votes
0

i confirm what gurvinder rait

i confirm what gurvinder rait , said

as this HF fixed the same issue

Gurvinder Rait
Symantec Employee
Certified
31
Dec
2012
Votes
0

Would recommend you to open a

Would recommend you to open a support case with the Job Log and local debug and crash dump
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Logging
CreateDebugLog --> 1
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent
VMware Agent debug log level --> 1
Enable Full Dump for beremote from C:\program files\symantec\Backup exec\bedbg.exe --type 2
Run the backup and when the remote agent crashes it will create a dump file in C:\program files\symantec\Backup exec\bedbg. Collect the logs from logs folder and BEDBG folder.

Gurvinder Rait
Symantec Employee
Certified
31
Dec
2012
Votes
+1
SOLUTION

Try disabling these on media

Try disabling these on media server. This ntfs tracking isnt required any more. If this helps no need for a support case.

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent

Set the below to 1
Disable NTFS Used Sector Tracking
Disable NTFS Used Sector Tracking Dynamic Disk Support
Disable NTFS Used Sector Tracking GPT Disk Support

BE Admin
Certified
Certified
31
Dec
2012
Votes
0

Thanks, let me try this. I

Thanks, let me try this. I would update you back.

BE Admin
Certified
Certified
31
Dec
2012
Votes
0

Thanks Gurvinder, backups

Thanks Gurvinder, backups seems to be running now. Is there any downside of those rejistry hacks.

Gurvinder Rait
Symantec Employee
Certified
01
Jan
2013
Votes
0

No, there isnt. It is an old

No, there isnt. It is an old functionality which is no longer needed and can be turned off. So it allright if those keys help resolve it.

BE Admin
Certified
Certified
02
Jan
2013
Votes
0

Thanks.. From now onwards, I

Thanks.. From now onwards, I am really scared to install any new hotfixes