Firewall driver never work after multiple reboot ?
Created: 05 Nov 2012
Hi,
What is the best way to get rid of this problem after manual SEP 12.1 RU1 MP1 install ?
I have rebooted several times without any success in Windows XP SP3 32 bit environment.
Comments
The client reported back in
The client reported back in successfully to the SEPM manager console, but somehow the Firewall driver is not loaded properly.
Any kind of idea would be greatly appreciated.
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
HI, Check this After the
HI,
Check this
After the Symantec Endpoint Protection 12.1 installation, the firewall driver is not loaded. Cannot uninstall NTP (Network Threat Protection)
http://www.symantec.com/docs/TECH166169
Check this thread
http://www.symantec.com/connect/forums/firewall-driver-not-loaded
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Use CleanWipe to uninstall
Use CleanWipe to uninstall the SEP 12.1 client
Upgrade Internet Explorer to version 8 (IE8)
Reinstall the SEP 12.1 client.
Hi, I have uninstalled the
Hi,
I have uninstalled the SEP from the upgrade, and what I did was to manually install the managed SEP 12.1 client with Sylink.XML point to the SEPM server, I have also deselect the Application and Device Blocking feature.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
HI John SEP client are
HI John
SEP client are Updated ?
If not please update virus defination .
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Ashish, Yes it is updated and
Ashish,
Yes it is updated and shown as connected in the SEPM console.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Restart the machine after the
Restart the machine after the install is completed and see if it contnues to work and stays updated and connected.
Yes homer, I have asked the
Yes homer, I have asked the user to reboot their workstation numerous time already.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi, Could you please provide
Hi,
Could you please provide setupapi.log & sisinst.log
Setupapi.logs location: c:\windows\setupapi.log
Teeferinstall.log sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Bin\TeeferXP
Update driver for the Network Interface Card.
Also if possible try these steps:
1) Uninstall SEP client
2) Take back up of the registry
3) Delete the following keys
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Teefer3
HKLM\SYSTEM\CurrentControlSet\Services\Teefer3
4) Reboot the machine
5) Reinstall SEP client.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Chetan, I cannot find
Chetan, I cannot find the Teeferinstall.log but I have attached the setupapi.log file.
I have rename it into .txt
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Thanks for the advice Chetan
Thanks for the advice Chetan
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi Please upgrade to SEP 12.1
Hi
Please upgrade to SEP 12.1 RU1 MP1
Regards
Hi, Could you please confirm
Hi,
Could you please confirm it was a fresh install or upgrade?
If it's an upgrade could you please test by doing fresh install?
logs attached by you are very similar to the issue mentioned in the following article, does your system receiving an ip address?
Migration from 11.x to 12.1 RU1 causes some machines not be able to obtain an IP address.
http://www.symantec.com/docs/TECH188201
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Yes, it is functioning
Yes, it is functioning properly just that warning is annoying some people.
this is auto upgrade from 11.0.4 into 12.1 RU1 MP1 pushed by the SEPM server of the same version.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi, Supported upgrade path is
Hi,
Supported upgrade path is SEP 11 RU4 -->SEP 12.1 RU1--> SEP 12.1 RU1 MP1
However could you please check by doing fresh install on 2-3 machines?
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
yes Chetan, somehow only some
yes Chetan, somehow only some workstation is affected with this issue.
the rest is working fine with green dot on the SEP client, and it report backs to the SEPM console successfully.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi John, Do you have any
Hi John,
Do you have any update on this issue?
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Yes, I have asked the client
Yes, I have asked the client to be uninstalled from the WIndows XP SP3, somehow after deleting the registry and then reboot to perform fresh install, the error still there ?
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi, Even after fresh install
Hi,
Even after fresh install of SEP issue is persisting then could you please pass on SST logs.
Here is the location of the Symantec Endpoint Protection Support Tool:
www.symantec.com/business/support/index?page=conte...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Many thanks for the
Many thanks for the willingness to assist.
this is happening to the remote PC users in the remote office, which is far from me, so if I call the tech support, forwarding the call to the affected users is not a good idea since he is not a technical user.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Feel free to contact Support
Feel free to contact Support for Assistance:
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
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IDD call: +61 2 8220 7111
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Customer Care Contact Numbers for Licensing Issues:-
http://www.symantec.com/support/assistance_care.jsp
How to create a new case in MySupport
http://www.symantec.com/business/support/index?page=content&id=TECH58873
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