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Firewall is malfunctioning

Migration User

Migration UserMar 13, 2013 04:53 AM

Hi Rafeeq, My IE version is IE8

  • 1.  Firewall is malfunctioning

    Posted Mar 13, 2013 03:30 AM

    Hi,

    I installed SEP 12.1.2015.2015 on my windows xp embedded system(wes 2009) successfully, but after I rebooted system, SEP apperared a error message "Firewall is malfunctioning " and tray icon of SEP had also a error message "Symantec Endpoint Protection Firewall driver is not loaded".

    I found teeferInstall.log (c:\windows\temp) had some error message and said teefer driver installed fail.

    How can I fix the firewall issue?

    Following are log message:

    2013-03-13 06:38:56 sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\TeeferXP

     

    2013-03-13 06:38:56 teefer.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\TeeferXP\teefer.inf
    2013-03-13 06:38:56 teeferm.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\TeeferXP\teefer_m.inf
    2013-03-13 06:38:56 insertNetworkFilterClass() succesfully set registry for FilterClasses to 003B6190
    2013-03-13 06:38:56 Acquired write lock for 'Symantec Firewall'
    2013-03-13 06:38:56 Release write lock for 'Symantec Firewall'
    2013-03-13 06:38:56 Check the service database lock status.
    2013-03-13 06:38:56 The service database is locked, lock acquired by ".\NT Service Control Manager" for 37s
    2013-03-13 06:38:58 ERROR: Call to installNetComponent() failed: 0x800704c7
    2013-03-13 06:38:58 Teefer install failed, trying once more in 5 seconds
    2013-03-13 06:39:03 Found 'oem10.inf'
    2013-03-13 06:39:03 Found 'oem9.inf'
    2013-03-13 06:39:03 Uninstalling 'oem9.inf'
    2013-03-13 06:39:03 Uninstalling 'oem10.inf'
    2013-03-13 06:39:04 Acquired write lock for 'Symantec Firewall'
    2013-03-13 06:39:04 Release write lock for 'Symantec Firewall'
    2013-03-13 06:39:04 Check the service database lock status.
    2013-03-13 06:39:04 The service database is unlocked.
    2013-03-13 06:39:05 ERROR: Call to installNetComponent() failed: 0x800704c7
    2013-03-13 06:39:05 InstallFirewall failed second attempt: 0x800704c7
    =========================================================================================
     

     



  • 2.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 03:49 AM

    whats the version of IE?

     

    After the Symantec Endpoint Protection 12.1 installation, the firewall driver is not loaded. Cannot uninstall NTP (Network Threat Protection)

    http://www.symantec.com/business/support/index?page=content&id=TECH166169


  • 3.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 04:36 AM
    Hello, Look this thread and comments https://www-secure.symantec.com/connect/forums/firewall-malfunctioning-v-121-0


  • 4.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 04:53 AM

    Hi Rafeeq,

    My IE version is IE8



  • 5.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 05:17 AM

    Please follow the document I posted earlier. the issue is with IE8 please follow the steps as mentioned in that document.



  • 6.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 10:24 PM

    Hi Rafeeq,

    Thank you for your help, but I don't know where is your document?

    Do you mean this article http://www.symantec.com/business/support/index?page=content&id=TECH166169 ?

    The article indicate that upgrade Internet Explorer to version 8(IE8), but I am using IE8 not IE6.

     



  • 7.  RE: Firewall is malfunctioning

    Posted Mar 13, 2013 11:23 PM

     

    Hi Rafeeq,
     
    Thank you for your help, but I don't know where is your document?
     
    Do you mean this article "After the Symantec Endpoint Protection 12.1 installation, the firewall driver is not loaded. Cannot uninstall NTP (Network Threat Protection)" ?
     
    The article indicate that upgrade Internet Explorer to version 8(IE8), but I am using IE8 not IE6.


  • 8.  RE: Firewall is malfunctioning

    Posted Mar 14, 2013 02:03 AM

    Please uninstall the SEP software

    reboot and install SEP again.



  • 9.  RE: Firewall is malfunctioning

    Posted Mar 14, 2013 02:24 AM

    Hi Rafeeq,

    I wanted to uninstall SEP, but it can not be uninstalled and show error message "Fatal error during installation".



  • 10.  RE: Firewall is malfunctioning

    Posted Mar 14, 2013 02:07 PM

    Contact support and they can get you Cleanwipe. Run that and it will remove SEP from your system.



  • 11.  RE: Firewall is malfunctioning

    Posted Mar 14, 2013 03:18 PM

    Alternatively you can try the manual removal procedure:

    http://www.symantec.com/docs/TECH179644

    http://www.symantec.com/docs/TECH161956



  • 12.  RE: Firewall is malfunctioning

    Posted Jun 20, 2013 02:13 AM

    Check out the below link to know the steps to resolve the "Firewall Malfunctioning" issue due to "Firewall driver is not loaded", this will guide you to do Manuall bind teefer driver to NIC

    https://www-secure.symantec.com/connect/blogs/firewall-malfunctioning-firewall-driver-not-loaded



  • 13.  RE: Firewall is malfunctioning

    Posted Aug 14, 2013 09:47 PM

    Hi,

    Does the workstation got deployed with SCCM or any other image deployment tool which may have caused this issue ?



  • 14.  RE: Firewall is malfunctioning

    Posted Oct 10, 2013 10:19 PM

    Hi, 

    I have Install Failed, Rolled back on approximately 100 machines.  We cant run manual CleanWipe tool to uninstall SEP and reinstall.  Is there a way the tool could be scripted.



  • 15.  RE: Firewall is malfunctioning

    Posted Oct 11, 2013 12:27 AM

    Hi,

    The deployment was done using Altiris. Altiris just uses vbscript and executes the package created by SEP. Same deployment methodology was adapted throughout the network. Strangely only a few failed during the rollout except for one site which had only 5 machines with SEP successfully deployed.



  • 16.  RE: Firewall is malfunctioning

    Posted Oct 11, 2013 12:28 AM

    Hi,

    We are currently not even installing the Firewall feature.  Would this still be a problem?

     



  • 17.  RE: Firewall is malfunctioning

    Posted Oct 17, 2013 07:06 PM

    Shama, I also don't know why this happens, so far I can only rely with manual reinstallation with Cleanwipe if the SCCM deployment is failed.



  • 18.  RE: Firewall is malfunctioning

    Posted Oct 17, 2013 11:19 PM

    Hi John,

    Wasn't Symantec able to provide a better solution.  Using CleanWipe manually on 100's of machines is not practical.  Symantec Support told me to use SepPrep tool which they don't support, and even that does not work.

    I really wonder what motivated Symantec developers to remove the silent install feature from the CleanWipe tool and how difficult it is to just add a few more codes in the existing program to make its customers life easier.

    Additionally, what does Install fail, rolled back mean in symantec terminology.  Install still completes on clients (which cannot be easily uninstalled) when deployment status complains install Failed, Rolled back. 

    Shama