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Firewall Malfunctioning

Created: 01 Apr 2013 • Updated: 01 Apr 2013
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I have a couple of pc's that are stating and giving an error on Symantec Client that the Firewall is Malfunctioning. Does anybody know how to fix this issue. Any help would be awesome.

 

Thanks,

Joshua

 

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_Brian
Trusted Advisor
Certified
01
Apr
2013

What version is this for? Did

What version is this for?

Did you try rebooting the machine or running a repair on the client?

01
Apr
2013

Its for version 12.1 and I

Its for version 12.1 and I ran a repair, uninstalled ntp and then reinstalled to other articles I read. a reboot didnt fix the issue.

Thanks for the response Brian81

_Brian
Trusted Advisor
Certified
01
Apr
2013

Did you try running cleanwipe

Did you try running cleanwipe and reinstalling fresh?

Did this just start or been going for some time?

01
Apr
2013

Yeah I tried that and for

Yeah I tried that and for some reason even a cleanwipe doesnt take care of it. Its been going on for at 3 weeks to a month, somewhere around there.

01
Apr
2013

hello, On SEP 12.1 RU1 MP1

hello,

On SEP 12.1 RU1 MP1 this issue is fixed.

A fix for this issue has been released in the 12.1 RU1 MP1 and 11.0 RU7 MP2 versions of the Symantec Endpoint Protection product.

 

In case it is not immediately possible to install the latest available SEP release, the steps below outline a separate workaround:

1) Uninstall SEP client from the Win 7 Machine
2) Take back up of the registry
3) Delete the following keys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Teefer3
HKLM\SYSTEM\CurrentControlSet\Services\Teefer3

4) Reboot the machine
5) Reinstall SEP client.

 

 

 

Article:TECH169271 | Created: 2011-09-09 | Updated: 2013-02-06 | Article URL http://www.symantec.com/docs/TECH169271

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SameerU
Partner
Accredited
01
Apr
2013

Hi Please upgrade the SEP

Hi

Please upgrade the SEP clients to SEP 12.1 RU1 MP1

Regards

 

Chetan Savade
Symantec Employee
Accredited
02
Apr
2013

Hi, If possible can you test

Hi,

If possible can you test with fresh install of SEP client?

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

zafar1907
Partner
Accredited
02
Apr
2013

Hi, When you run clean wipe

Hi,

When you run clean wipe is it completely uninstall your sep client?

has it rebooted twice?

If not run the cleanwipe again and reinstall the client. 

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

K33
02
Apr
2013

hi, This issue are fixed in

hi,

This issue are fixed in sepm 12.1RU1 MP1 you can upgrade your sepm server.

Try to install Fresh sep client

02
Apr
2013

I have ran the cleanwipe and

I have ran the cleanwipe and did two reboots and still having the same issue. Just got informed by our team here with my company to just uninstall the ntp firewall protection and then leave it off and that should fix the issue. So going to try that to see if it works.

Thanks for everyone's input. Will reach out if fixed.

Joshua

Mithun Sanghavi
Symantec Employee
Accredited
04
Apr
2013

  Hello, Could you try

 

Hello,

Could you try visiting the Device Manager > View > Show hidden devices > Check if you have any yellow exclamation OR Red X under "Network Adapters" Or "Non-Plug and Play Drivers"?

Also try removing the  Network Threat Protection (NTP) component, then reboot the machine and install it again.

  1. Windows Control Panel Add or Remove Programs Symantec Endpoint Protection Change > Modify >  Network Threat Protection Entire feature will be unavailable.
  2. Reboot
  3. Windows Control Panel Add or Remove Programs Symantec Endpoint Protection Change > Modify >  Network Threat Protection Entire feature will be installed on local hard drive.
  4. Reboot

OR 

TRY installing the SEP 12.1 RU1 and check if that resolves the issue.

If the issue still persists, Try Running the Cleanwipe version 12.1 (available with Technical Support)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

Also, check this similar threads:

https://www-secure.symantec.com/connect/forums/sep-12-issue-firewall-malfunctioning

https://www-secure.symantec.com/connect/forums/sep-12x-betafirewall-malfunctioning

https://www-secure.symantec.com/connect/forums/sep-121-firewall-malfunctioning-firewall-driver-not-loaded

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

04
Apr
2013

Well thanks for suggestion,

Well thanks for suggestion, but tried that Mithun and still didnt work. So I just uninstalled the the firewall within symantec and all is well now.

 

Thanks Everyone for their suggestions. Much appreciated.

 

Regards,

Joshua

Chetan Savade
Symantec Employee
Accredited
05
Apr
2013

Hi, Thanks for the

Hi,

Thanks for the update.

Make sure you have enabled Windows firewall, because either Symantec or Windows firewall should be enabled.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

05
Apr
2013

Thanks Chetan, I made sure

Thanks Chetan, I made sure that the windows firewall was on. And everything looks good now.

Sachin Sawant
Partner
Accredited
06
Apr
2013

  check out this article,

 

check out this article, much suitable for the error you mention

http://www.symantec.com/business/support/index?page=content&id=TECH169271

Elangovan
Symantec Employee
19
Jun
2013

Check out the below link to

Check out the below link to know the steps to resolve the "Firewall Malfunctioning" issue due to "Firewall driver is not loaded", this will guide you to do Manuall bind teefer driver to NIC

https://www-secure.symantec.com/connect/blogs/firewall-malfunctioning-firewall-driver-not-loaded

SameerU
Partner
Accredited
19
Jun
2013

Hi Can you please refer the

Hi

Can you please refer the link below

http://www.symantec.com/business/support/index?pag...

Regards

 

KNP
19
Jun
2013

Hi, Remove SEP Firewall from

Hi,

Remove SEP Firewall from add/remove program-->Symantec endpoint protection-->change

reboot the computer and then reinstall firewall feature in sep.

it will be resolved.