Firewall is Malfunctioning V 12.1
Created: 13 Oct 2012 | 11 comments
Hello,
Most of my client systems shows error as "Firewall is not fumctioning correctly. Your protection definations may be damage or your product installation may be corrupt".
Please see error
Please advice........
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HI,
Duplicate Thread also
https://www-secure.symantec.com/connect/forums/firewall-malfunctioning-v-121
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Ashish,
I aready have the new version 12.1 RU1 MP1 how i fix this has have more than 200 system with same issue.
Please advice
Check this artical
http://www.symantec.com/business/support/index?page=content&id=TECH169271
Check this thread
https://www-secure.symantec.com/connect/forums/firewall-not-functioning-correctlyyour-protection-definitions-may-be-damaged-or-your-product-
SEP 12.1 RU1 MP1 Thread
https://www-secure.symantec.com/connect/forums/components-malfunction
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Did you reboot?
Try a repair
SEP Knowledge Base
Endpoint SWAT
You can try these steps:
- Uninstall Network Threat Protection
- Reboot
- Reinstall Network Threat Protection
- Reboot
If it works, you can apply this widely using Auto-upgrade (http://www.symantec.com/docs/TECH90936).
Please remember to mark the proper comment as SOLUTION:
- to identify threads that do not require further assistance
- to let other visitors know how to fix such issue
Hello,
Could you try visiting the Device Manager > View > Show hidden devices > Check if you have any yellow exclamation OR Red X under "Network Adapters" Or "Non-Plug and Play Drivers"?
Also try removing the Network Threat Protection (NTP) component, then reboot the machine and install it again.
OR
TRY installing the SEP 12.1 RU1 and check if that resolves the issue.
If the issue still persists, Try Running the Cleanwipe version 12.1 (available with Technical Support)
https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool
Also, check this similar threads:
https://www-secure.symantec.com/connect/forums/sep-12-issue-firewall-malfunctioning
https://www-secure.symantec.com/connect/forums/sep-12x-betafirewall-malfunctioning
https://www-secure.symantec.com/connect/forums/sep-121-firewall-malfunctioning-firewall-driver-not-loaded
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Hi
Repair the SEP client and reboot....
Regards
tried this but not working, again geeting yellow dot
Hi Tushar..
ohhhh after 4 month you can revert this thread.
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello Tushar,
Your problem not yet resolved ...??
You should contact us earliar after 4 month you are posting comment.
Please share screen shot with us.
Thank& Regards,
Ambesh
Please mark your thread as 'SOLVED' with the answer that helps you.
If you are seeing over 200 clients with the yellow dot, I would suggest the following:
1) Upgrade the master server to the latest SEPM (now = 12.0.2 RU2)
2) Run a repair from add/remove on the SEPM server.
3) You should be running the SEP firewall and not the windows firewall.
4) Test clients (a few by upgrading them to RU2. Make sure you do NOT install SEP clients using the CD. Only Push install from the master.
5) Check the event logs on both the master and a few of the clients.
6) Make sure clients are running SEP firewall, not Windows.
7) Also, try on one client uninstalling SEP client completely and then get a copy of cleanwipe from support and run that. Make sure all folders relating to SEP or Symantec or liveupdate are gone. If you have netbackup, Backup Exec, or other Symantec products, remove them too. Get client clean.
8) push install the client
9) Check your NTP policies. Are you blocking something you should not block?
If this affects 200 clients, either you have a bad package or something is not right on the master SEPM. Make sure you are not running UNMANAGED clients (installed from the CD). Also, make sure you did NOT install the client on an image (GHOST) unless you are going to use the Sylinkdrop utility for fix the communication parameters.
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