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Fix ID: 2610970 in SEP 12.1 RU1 MP1

Created: 11 May 2012 | 6 comments

Is really resolved this issue "Disable Symantec Endpoint Protection" option is grayed out from the SEP tray icon for Domain Administrators with UAC enabled ? I don't think so sad

Without UAC this option is active, with UAC it's still greyed out...

Comments 6 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

The Issue has been resolved in the SEP 12.1 RU1 MP1.

Have you restarted the machines after you TURN OFF the User Account Control (UAC)?

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

flyok's picture

Yes, of course, I've restarted it :-)

SEP 12.1.1101.401 cz (RU 1 MP1 )

with UAC - option is greyed out

without UAC - option is active

with the same domain admin account (Domain admins are in local administrations group)

Mithun Sanghavi's picture

Hello,

I would suggest you to create a Case with Symantec Technical Support.

You can create a Case Online as well...

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

flyok's picture

I opened a support case at May 18, but without any response yet!

case no. 417-785-601

Mithun Sanghavi's picture

Hello,

It seems the Case was already assigned to the Symantec Technical Support Technician, however he seems to have failed in contacting you as there was no contact number provided.

You would be receiving an Email within few moments.

Could you provide the Technician your Contact number.

Keep me posted. You could PM me directly as well.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

flyok's picture

Thanks for your response.

I received email from Support yesterday.

Bad information is, that this issue seems to be still common in this release.