I downloaded and attempted many updates. It would never get all the way updated, even after repeated attempts over a couple of days, i.e., the "fix" screen remained, never got fixed. Then their windows symantechelp.exe file especially for windows simply would not run on my up to date windows. Then I discover that symantexc has another file you can download, an "intelligent" something....proving that their original software and their original help/fix it software were both apparently just slopped together and thrown out there for people to buy. That's the last straw. (I really do not have any more desire to go through additional software, help desks, etc.) I am now uninstalling this flaw-infested pierce of crap.This product seems totally useless to me. There are, I have now found, other software out there which is, compared to Endpoint, relatively error-free.