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Flash Backup is Failing EC 13

Created: 17 Dec 2012 • Updated: 17 Dec 2012 | 14 comments
RohitNayal's picture

Hi All ,

 

Getting the below error message while taking the flash backup of G: drive of one of the server , attaching the logs clinet log also .

 

NBU Master : NBU 7.0.1 / Windows 2008 R2

 

NBU Media : NBU 7.0.1 / Windows 2008 R2

 

NBU Client : NBU 7.0.1 / Windows 2003 SP2

 

 

Also I have checked in the event viwer of client and didn't find any issue .
 
Also I like to mentioned please ignore the alert message if you found the client is unable to conncet the Master server as client and Master server are in Different Subnet 
 

Comments 14 CommentsJump to latest comment

revaroo's picture

Well thats what I am seeing, issues with client talking to master:

 

14:16:33.421 [7564.6588] <2> store_bpfis_state_on_master: Sending bpfis state file id ukmaifile4_1355752821 for client ukmaifile4 to master riomdsbks01

 

14:16:33.421 [7564.6588] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: riomdsbks01
14:16:33.421 [7564.6588] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: bprd
14:16:33.421 [7564.6588] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: 172.24.8.165
14:16:33.421 [7564.6588] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
14:16:33.421 [7564.6588] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.3963: 0: using interface : ANY
14:16:33.421 [7564.6588] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1140: 0: connect in progress: 1 0x00000001
 
BREAK
 
14:20:09.671 [7564.6588] <2> vnet_connect_to_service: ../../libvlibs/vnet_connect.c.172: 0: connect_to_service() failed: 18 0x00000012
14:20:09.671 [7564.6588] <2> bprd_connect: vnet_connect_to_service(riomdsbks01) failed: 18
14:20:09.671 [7564.6588] <2> bprd_bpfis_state_xfer_to_server_rqst: bprd_connect(riomdsbks01) failed, cannot connect on socket (25)
14:20:09.671 [7564.6588] <16> store_bpfis_state_on_master: ERR - Send bpfis state from riomdsbks01 failed. status = 25
14:20:09.671 [7564.6588] <4> bpfis Exit: INF - EXIT STATUS 0: the requested operation was successfully completed
RohitNayal's picture

HI Revaroo,

 

Could you please let me know what changes I should make so that all the request goes to the media server not to the master server ,

 

Also I checked the log for other server on which we have configured the Flash backup and which is running fine , this server is also showing the above error message on the bpfis log of the client 

 

 

Regards,

Rohit

revaroo's picture

hmm ok, bpbkar and bptm, bpbrm logs needed. bpbkar from client, bptm and bpbrm from media server.

All at VERBOSE level and reproduce the issue.

RohitNayal's picture

Hi Revaroo ,

 

Logs also attached , our media server and client are in diffenrt time zone so the logs are having differnt time enetry

Regards,

Rohit

revaroo's picture

What's the difference in the time between the client and media server? Why is there a difference too?

Are they in different countries? If so, have you checked the network?

RohitNayal's picture

HI Revaroo,

 

Yes they are both in differnt time zone as they are in differnt country  but as far network issue backup of rest of the drive which is configured via normal master client is running successfully.

Regards,

Rohit

revaroo's picture

Open a call with Symantec, get them to check the network connectivity with the App Critical tool.

RohitNayal's picture

Case is opened with Symantec , and today after business hours going to reboot the server as they are expecting the hung BPBKAR processes .

Regards,

Rohit

revaroo's picture

Rohit, be interesting to know if that helps. Please post back if you get a solution.

Yasuhisa Ishikawa's picture

Does your client  ukmaifile4 have a route to communicate with your master server riomdsbks01?

How "bpclntcmd -pn" on ukmaifile4 shows?

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

RohitNayal's picture

 

 
> "C:\Program Files\Veritas\netbackup\bin\bpclntcmd" -pn
----------------------------- EXIT STATUS = 25 -----------------------------
 

Regards,

Rohit

Yasuhisa Ishikawa's picture

This means your client  ukmaifile4 can not communicate with your master server riomdsbks01.
It seems that there are no network routes from ukmaifile4 to riomdsbks01. Ahd this is the reason why bpfis got failed.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

RohitNayal's picture

Hello Yasuhisa ,

 

Yes as our master server is in different network zone in comparison with our client and previously this configuration is working fine , even I cheacked for other client on which we have configured the flash backup same error message was refelcting on those server also .

 

 

 

Regards,

Rohit

RohitNayal's picture

 

Could you please let us know if we opt for V-storage backup of this 
Virtual Machine which is having at least 5.2 TB of data and used as a file 
server in our our infrastructure would it be a better option 

Regards,

Rohit