Hi,

Citrix best practice

http://www.symantec.com/docs/TECH91070

I hope smcgui.exe and ccapp.exe have been disabled as suggested into Symantec Best Practices & exclusions are made regarding Citrix folders/files.

UPHclean v1.6d is installed on the machine ?

Does this issue disappears when Symantec Endpoint Protection service is disabled ?

https://support.citrix.com/article/CTX124185

https://support.citrix.com/article/CTX114522

http://www.symantec.com/business/support/index?pag...

Hope this helps.

Hello,

I believe your issue is some what related to this Article:

Terminal server sessions fail to pull roaming profiles with Symantec Endpoint Protection 12.1 client installed

http://www.symantec.com/docs/TECH174137

Symantec Endpoint Protection (SEP) 12.1 RU1 has a conflict with Citrix Profile Management 4.0

http://www.symantec.com/docs/TECH179407

Hope that helps!!

Hi,

Thanks for the responses so far. 

I have followed the best practices guide and to summarise, we're not running the network threat protection, all of the required exclusions are in place and when the smc services are stopped we don't see the folder re-creation. 

We have now also attempted the fix associated with;

Symantec Endpoint Protection (SEP) 12.1 RU1 has a conflict with Citrix Profile Management 4.0

http://www.symantec.com/docs/TECH179407

This didn't help.. 

To re-iterate, the folders are all being cleared down after user log off, but are then being recreated at a later time? 

Is there a way to change where the logs folder is created? such as a c:\temp\<username> ?

bump..

I am also having this issue

Hello,

I have the same problem with SEP 12.1 and W2K3 TSE server

UPHClean 2.0 is installed.

Has anyone found a solution ?

Thanks in advance.