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Folder re-creation - TS roaming profiles.

Created: 21 Aug 2012 | 8 comments

Hi, 

I'm in the process of integrating SEP 12.1 in to a new centrally provisioned Citrix Xenapp 6 environment and we've decided to use local/unmanaged clients on the Citrix Application server images. We are now seeing issues with user profiles not being cleared down correctly and what seems even more strange is that the following folder is being re-created some time after user log off:

C:\Users\<username>\AppData\Local\Symantec\Symantec Endpoint Protection\Logs

All other user profile folders are deleted upon logoff as you would expect, and it would appear that the aforementioned is created after the UPM has done its job?

Would appreciate any ideas!

Steve

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Chetan Savade's picture

Hi,

Citrix best practice

http://www.symantec.com/docs/TECH91070

I hope smcgui.exe and ccapp.exe have been disabled as suggested into Symantec Best Practices & exclusions are made regarding Citrix folders/files.

UPHclean v1.6d is installed on the machine ?

Does this issue disappears when Symantec Endpoint Protection service is disabled ?

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

I believe your issue is some what related to this Article:

Terminal server sessions fail to pull roaming profiles with Symantec Endpoint Protection 12.1 client installed

http://www.symantec.com/docs/TECH174137

Symantec Endpoint Protection (SEP) 12.1 RU1 has a conflict with Citrix Profile Management 4.0

http://www.symantec.com/docs/TECH179407

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

steven0123's picture

Hi,

 

Thanks for the responses so far. 

I have followed the best practices guide and to summarise, we're not running the network threat protection, all of the required exclusions are in place and when the smc services are stopped we don't see the folder re-creation. 

We have now also attempted the fix associated with;

 

Symantec Endpoint Protection (SEP) 12.1 RU1 has a conflict with Citrix Profile Management 4.0

http://www.symantec.com/docs/TECH179407

This didn't help.. 

To re-iterate, the folders are all being cleared down after user log off, but are then being recreated at a later time? 

Is there a way to change where the logs folder is created? such as a c:\temp\<username> ?

 

 

jerome12's picture

Hello,

I have the same problem with SEP 12.1 and W2K3 TSE server

UPHClean 2.0 is installed.

Has anyone found a solution ?

 

Thanks in advance.

SebastianZ's picture

Have a look here - there have been some known issues with UPHclean:

https://www-secure.symantec.com/connect/forums/sym...