Followed instructions about deleting content subfolders and clients not updating virusdefs anymore
Hi,
After have space problem on my SEPM 11 server I did what many posts told on these forums to delete the content subfolders. It did fix the space problem but now since 2 days NO clients are updating their virus defs!!
Only solution I saw on these forums is to reinstall SEPM from scratch or deleting virus defs folders on clients computers. I can't believe that's what symantec have for solutions, it's not even an option. I have 100 clients installed and and reinstalling the server after following instructions posted on that forum by symantec employees will be for me and my company a major failure of the product.
Original installtion was done with standard symantec endpoint 11 and was updated to MR2 2 months ago without problem until the space problem.
I might have missed another solution, can someone from Symantec confirms these are the 2 only solutions?
Thanks in advance
Hi Steph,
I think the main problem will be you must have deleted the subfoders itself rather than only deleting the contents in those folders. If that the case those subflders won't be regenerated and hence clients won't get the update. What you can do is do a reinstalltion and it'll take 5-10 min of your time.
In case after the the reinstalltion if clients are not appearing in the SEPM console then you can you the sylinkdrop tool to bring then back to the console. In my previous post I've given the url where you can download the sylinkdrop tool which can update the sylink.xml file in several computers at once. If you couldn't find it let me know I'll do my best to share it with you also. After all some posts in here may have give a wrog idea abt the contents folder deletion. Anyway don't worry we'll be glad to bring you up and running.
In case you still do not find it, Support have a tool by the name "SylinkReplacer"
It works on IP text file or Ip range, Discovers the clients and replaces the Sylink.xml on them.
Thanks for the response,
just to specify what I did and in what order,
At 1st I just deleted the folders with just numbers (80706018) inside the alphanumeric ones (\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1CD85198-26C6-4bac-8C72-5D34B025DE35}). Followed by a reboot of the SEPM server and a manual liveupdate in SEPM. A numeric folder was created with a full.zip inside, it just didn't unzip like it was suppose to. And some logs had errors on the server side.
After 1.5 day I tried what I saw in another thread, to deleted alphanumeric folders and there were supposed to be recreated. They were but same problem with the virusdefs.
I run a simple environnement, just 1 SEPM with for at the moment +/- 100 clients, it will eventually be more like 400. My DB is on another server, a dedicated SQL server (8 Gig for SEM db). I will check forums but you guys have a recommended procedure or just uninstall with Add/Remove programs and reinstall. I will obvioulsy backup my DB before that but I was thinking about the groups/install packages/policies/etc..?
Steph
I must add that the SEPM is home to WSUS 3.0 on port 8530 also, SEPM use port 80.
bump..
What I found is that http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948?Open&docid=2008043016452748&nsf=ent-security.nsf&view=docid
Not sure it's still good, I will try that tonight
Restore failed.. Windows unable to open the zip file from backup, winzip either.. But with 7zip I'm able to open it and extract it..
When I tried Database Restore and Backup I get an error failed because of a file system error.. So I guess it's related to windows unable to open the 8.6G backup. Manually I get the message File damage or corrupt.. but that's not the case. I kept the 1st backup I had, 3.3G.. Windows is able to open it but it's 4 months old so I won't use that one to restore.
So basically for me it's a complete failure, now I will need to restore w/o database and redo all policies and groups.. after losing so much time on that and I'm not even sure I won't have other problems contacting the 100 clients in production which didn't received updates since a week now.
I suggest you guys clean the forums of the wrong solutions you got there..
OUCH, you did a back up with symantecs interface or SQL backup?
I would trust the SQL back up over it in the future.
The old one should work fine if you have mostly the sames settings and the same version.
OR
Make new server and search posts on sylink drop method via a script to ease reinstall woes.
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