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Follup and Virtual Vault

Created: 05 Dec 2013 • Updated: 29 Dec 2013 | 1 comment
Anna Bool's picture
This issue has been solved. See solution.

Hi everyone,

With EV 9.0.2 environment with Virtual Vault and Vault Cache enabled to all users - archiving items with the follow-up flag - removes the flag and the task also.

Is it By-Design behavior?

 

Also, is there any way not to archive those items? I thought that the "Do not archive pending reminders" but it is on, and the follow-up items are still being archived.

 

Thanks a lot :)

Operating Systems:

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Rob.Wilcox's picture

Take a look on the Ideas section of the forums - flags and so on are discussed there extensively.

Essentially once the item lands in Virtual Vault forget about the flags/reminders - they're 'hidden'.

 

The way to get 'around' this is to ensure you have a good archiving policy which archives items when they're done with .. ie how many people has tasks that are active with reminders/flags >6 months old?

SOLUTION