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Forgot DLO password Receovery

Created: 11 Sep 2012 | 10 comments

hi

I have forgotten DLO Recovery password, after trying EmergencyRestore command Error Generated is "Receovery password is incorrect"

 

Please anyone can assist its urgent.

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Backup_Exec's picture

Hi

Please check link below

http://www.symantec.com/docs/HOWTO23628

http://www.symantec.com/docs/HOWTO23975

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

jawaadm's picture

Hi

Thanks

I managed to to set new password and gave me response for how many users has accepted.

The user i am trying to restore was successful for the key change while running emergencyrestore it still gives me Recovery password is incorrect.

>dlocommandu -emergencyRestore E:\WORKSTATIONS\FE-Username\.dlo -W password! -AP \\Username\C$\Documents and Settings\User\Desktop

 

Please help

VJware's picture

Does the new password contain any & (ampersand) in it...If yes, then the password must be in quotes ("p&ssword")...

jawaadm's picture

Hi

No the password is simple without any sign, its simple Text. It does recover new files created but for old files it fails.

jawaadm's picture

I tested with the same account but in different PC; again for the new files it managed to restore but for old Files it fails seems that the new password reset does impact old files. if any one can help me on this.

VJware's picture

Did a quick search & found this - http://www.symantec.com/business/support/index?pag...

Looks like you would need the old recovery password.

Backup_Exec's picture

Hi

Recovering data for a single user without using DLO Emergency Restore

If the Recovery Password was not established or has been lost, you must restore the media server and the file server to a single point in time before the user was deleted. Then, you can restore the data for the deleted user.

To recover data from a single user without using DLO Emergency Restore

1. Take both the File Server and media server offline

2. Back up both the File Server and media server.

Ensure that the backup includes the DLO configuration database and the all user data. This backup is used to restore DLO back to its current state after the data is recovered. If any DLO data is not backed up it may be impossible to return to the current state.

3. Restore the user data to the File Server.

If possible, restore just the data for the user being restored. If unsure, the entire volume on the File Server can be restored, provided that precaution was taken in step 2 to ensure that the entire volume was backed up.

4. Restore the configuration database to the media server.

The default database path is C:\Program Files\Symantec\Backup Exec\Data.

5. Restart the media server.

6. Use the DLO Administration Console to restore the user’s data. Select “Restore to an alternate computer” and restore the data to a temporary location.

7. Restore both the File Server and media server back to the most recent state.

Taken from link below on left hand side it contains different section related to backup exec and DLO

http://backup-exec.helpmax.net/en/symantec-backup-...

You can also refer to admin guide for more help on same.
Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

pkh's picture

If you want to quote wholesale from this document,

http://systemmanager.ru/bkupexec.en/apjs38s04.htm

you should link to it.  Otherwise, people might think that you are plagarising.

jawaadm's picture

Hi

 

Nothing helped, i have managed to set new recovery password but for old data its failing; and its critical.