Hi Experts !

Can someone help me how to reset forgotten password, as mentioned in the forum I did not receive any email. Also I verified the mailConfig.properties everything is fine.

Please help me on this what should I do next ?

Thanks 

See Mithun Articles

How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

If above articles does not work please raised support ticket and received resetpass.bat file

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR 

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Call support. They have a tool that can get this fixed for you.

Hi Alfire,

I have the Resetpass.bat which is a batch file used to reset the defualt admin password. if you need it just PM me, I will share the file in text format which you can then change it to batch file and then execute it to change the password.

Hi Guys,

I have succeeded with password reset, thank you all for your valuable time and support.

You're welcome.

Glad to know issue has been resolved however just to update you Symantec no longer supports the resetpass.bat script. In versions 12.1 RU1 MP1 (12.1.1.1) and later, the script has not been tested and may cause damage to Symantec Endpoint Protection Manager or the database.