Endpoint Protection

Hi Guys,

i really need your help, here is the issue: i have forgotten the password for the admin account so i tried to reset by using forgot pasword but it stucks and  i don't receive any mail.

Thanks in advance!

Thanks Brian, the version is 12.1.5

Please is it possible to reset the password while the admin account is locked ?

If you call support, they can get you the tool to correct this.

Can you check the mailConfig.properties file under %Installed dirve%\symantec\symantec endpoint protection manager\tomcat\etc if the mail id and mail server are properly configured.If not, correct it and try.

If you have older version of SEPM 12. You first install any other PC and locate this location  C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools  and there you can find resetpass.bat.

Now yu can copy that resetpass.bat in your server and run as admnistrator and open SEPM console and type user name:admin   password:admin

if its timed out, advance the time by 1 hour and run try again..

@echo off
setlocal
set CATALINA_HOME=%CD%\..\tomcat
set JRE_HOME=%CD%\..\jre
"%JRE_HOME%\bin\java.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath "%CD%\..\bin\inst.jar;%CD%\..\bin\inst-res.jar" -Dcatalina.home="%CATALINA_HOME%" -Djava.library.path="%CATALINA_HOME%\bin;%CATALINA_HOME%\..\ASA\win32" com.sygate.scm.tools.DatabaseFrame setpassword admin admin
endlocal

save this as resetpass.bat and put it in tools folder.. then run cmd as admin and point to this file and run.

Hi Lumia,

I just tried the script but it did not work, it just blinks and that's all.

Thanks !

Esaie

Thank you very much guys for your answers, i finally solved the problem using the web console to reset the password.

Thanks again !!