Endpoint Protection

Hi All,

We have SEPM RU1-MP1 installed and now we have forgot our password and it seems that in SEPM 12.1 there is NO resetpass.bat available to reset the admin password.

Also we haven't configure email server to recover password through email.

Please suggest what can be done to recover the password.

Regards,

S2S

Hello,

I would suggest you to create a Case with Symantec Technical Support.

They would help you with a Resetpass tool for SEP 12.1

To Create a Case OR contact Symantec Technical Support.

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Hi,

Get in touch with support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Thanks both have done and password recovered....!