Endpoint Encryption

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  • 1.  Forgotten USB password

    Posted Apr 26, 2015 11:28 AM

    Hi

    I'm new to this website.

    I have a USB with Symantec Endpoint Encryption (I have no idea which version). I only used the USB once and it was 2 months ago. I  can't rememebr the password. What is the process for resetting/removing the password?



  • 2.  RE: Forgotten USB password

    Posted Apr 27, 2015 04:33 AM

    I'm afraid you'll need to escalate this to your SEE Admins for file recovery, and hope that they had a Master Recovery Certificate setup and applied.  There is no other way of recovering the files other than that, or remembering the password (though finding the original always helps).

    If you're not after file recovery (i.e. you don't want the files back, you just want to free up the space), then you can just delete the encrypted files.