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format the memory card ,after reconnection data restore automatically

Created: 24 Dec 2012 | Updated: 16 Jan 2013 | 3 comments
zafar1907's picture
zafar1907
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HI,

 I am having Problem with my memory card.I have scaned the card with SEP with latest definition I have found bloodhound.exe.

then I have formatted the memory card .But afater reconnecting the card all the previous data restore automatically.

please help....

 

Thanks in advance.

Regards,

zafar

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
format the memory card ,after reconnection data restore automatically - Comment:24 Dec 2012 : Link

Hello,

Files that are detected as Bloodhound may be malicious. We suggest that you submit any such files to Symantec Security Response. For instructions on how to do this using Scan and Deliver, read Submit Virus Samples.

Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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Ashish-Sharma's picture
Ashish-Sharma
format the memory card ,after reconnection data restore automatically - Comment:24 Dec 2012 : Link

HI Zafar,

I agree above comments +1...

Ensure latest microsoft patch installed in System....

May be BAD Sectore are available in Memory Card try This steps...May be issue resloved...

 

  • Click on the windows start orb and type in the search box cmd
  • It will open a black window. In there type diskpart
  • Then type list disk
  • After that you see a list of disk connected to your machine. Select your micro SD card. For e.g is your hard disk is in no. 1 and microSD card in no 2 then typeselect disk 2
  • After that you will see written disk 2 is now selected
  • Then type clean
  • create partition primary
  • format fs=fat 32 quick
  • exit

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
format the memory card ,after reconnection data restore automatically - Comment:27 Dec 2012 : Link

Hi Zafar,

Thanks for the writing your query in Symantec community.

In this case active threat might be present on the System itself.

Scan the full system in safe mode, if required use Symantec power eraser tool to scan the system.

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

Use Power Eraser to detect threat and remove them

http://www.symantec.com/theme.jsp?themeid=spe-user...

Make sure all three SEP features are installed, Windows is updated with latest patches & Service packs.

Best practice should be followed : http://www.symantec.com/docs/TECH105236

Also run Sep support tool (SST) on the infected machine & Submit files that are malicious. We suggest that you submit any such files to Symantec Security Response. For instructions on how to do this using Scan and Deliver, read Submit Virus Samples.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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