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Forset root backup failing - Shadow?Copy?Components

Updated: 21 May 2010 | 5 comments
Lee Thacker's picture
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Backupexec 11d (Fully updated via live update)
Windows 2003 Server standard SP2 (Also had the issue while on SP1)

Our forest root has been failing to backup the systems shadow copy components with the following errors:

***********
Backup- Shadow?Copy?Components  - VSS Writer File SystemV-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
Backup- System?State System?StateV-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
V-79-57344-65245 - A failure occurred accessing the object list.
 
Family Name: "Media created 5/1/07 11:00:02 PM"
Backup of "System?State System?State"
Backup set #6 on storage media #1
Backup set description: "Gandalf Daily Backup1"
Backup Method: Full - Back Up Files - Reset Archive Bit
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\COM+ Class Registration Database\COM+ REGDB in use - skipped.
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\Internet Information Services\IISMETABASE in use - skipped.
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\Registry\Registry in use - skipped.
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\System Files\System Files in use - skipped.
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\SYSVOL\SYSVOL\74b05c3f-a7ec-4cb8-892f98376a8b0450 in use - skipped.
V-79-57344-65245 - A failure occurred accessing the object list.
The item System?State\Active Directory\C:_WINNT_NTDS\ntds in use - skipped.

*************

Veritas techsupport online points to the following article
 
However these Microsfot fixes look as if they are in Service Pack 2 so we instlled that and no difference.


Please help this is urgent!
 
Regards
 
Lee

Message Edited by Lee Thacker on 05-02-200702:01 AM

Message Edited by Lee Thacker on 05-02-200702:06 AM

Comments

Jared S.'s picture
02
May
2007
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Hi Lee -
 
What particular errors are you receiving in the Windows Event Logs? Are you getting anything similar to this:
---------------------------
Event Type: Error
Event Source: VSS
Event ID: 7001
Computer: Computername Description: VssAdmin: Unable to create a shadow copy:
Either the specified volume was not found or it is not a local volume.
'C:\WINNT\system32\vssadmin.exe Create Shadow /AutoRetry=5 /For=\\?\Volume{volume}\'.
----------------------------
 
If you do have an event similar to this, a microsoft article that may be of use is 833779. Here is the link:
 
I have seen customer's in the past with this same issue but it has usually been resolved by the Microsoft Hotfixes.
 
You may need to contact support and have them run some debug logging troubleshoot further.
 
I hope this helps!
 
- Jared
Lee Thacker's picture
03
May
2007
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Hi Jared
 
Thank you for the sugestion,  however the server does not have "Shadow Copies of Shared Folders" enabled.
 
I have also run "vssadmin list writers" from a command prompt and all come back Stable/No Error.
 
Any other ideas?
 
Regards
 
Lee.  
Lee Thacker's picture
03
May
2007
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Also there are no events logged against this error in teh event viewer
 
Cheers
 
Lee.
 
Lee Thacker's picture
04
May
2007
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What is also frustrating about this issue is that you can perform a systemstate backup using Windows Backup with no issues or errors.
 
At the moment I have had to schedule a standard windows Backup task to backup the system state to a file before backup exec starts its backup.  This is far from ideal!
 
Anyone?
 
Regards
 
Lee
Ajju's picture
29
Oct
2009
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Hi Lee, It is recommend that

Hi Lee,

It is recommend that you apply the Volume Shadow Copy Service (VSS) update rollup kb940349 patch to server and check the backup.

In one of our customer place we had similar issue, after applying the patch the backup jobs are completing without errors.