Forward incidents from one ServiceDesk v7.5 to another
I have multiple Helpdesk 6.0 servers set up globally. Most incidents on any one server are for local support purposes, but occasionally we need to forward tickets from one server to another in a different part of the world and keep them synchronized. We do this by running code on the destination HD using its URL and some xml code. Works quite well.
We are currently gathering requiremenets for a project to upgrade to ServiceDesk 7.5 and are wondering if there is a similar mechanism to forward tickets from one SD 7.5 server to another?
I did not find any data in the documentation.