File Share Encryption

Hi,

I'm running PGP WDE on a Toshiba Tecra S11 laptop with Windows 7 Pro 32 bit. PGP Desktop version 10.1.0 (updated from 10.0.3)

After waking the laptop from sleep (both normal and hybrid sleep) there is huge disk activity for about 60 seconds, which freezes windows completely. When the disk activity stabilizes all continues normally. Resuming after a hybernate does not have this issue.

Before the disk was encrypted this freeze and disk activity after wakeup did not happen, so I suspect WDE.

Any suggestions?

Thanks in advance,

Patrick

Nobody??

This doesn't sound like an issue I've heard reported before. WDE (and PGP Desktop in general) doesn't really perform many specific actions related to power events (such as resuming from sleep).

The most likely impact is that WDE introduces some overhead to disk accesses which might slow down disk activity to a certain degree. This might make a problem that existed before you encrypted seem more severe after you encrypted.

There are many non-PGP-related reasons why a system could behave the way you describe - the best approach that I can suggest is to try to identify other possible culprits and try disabling them. The alternate path would be to try to decrypt and deinstall PGP WDE, but as that's rather time-consuming it may be easier to start with other software.

Hi Ulrich,

Well, that's what I also first expected. Since this is a business laptop I have the opportunity to compare it with idential other laptops. And I found out that the same laptop with the same Windows 7 image but without WDE did not suffer from the minute freeze. I also tried a Windows 7 64 bit (same hardware) with WDE enabled, and this one also had the long freeze after wakeup. So maybe it's hardware related (my previous Lenovo T61 did not have this issue). I therefore updated the Toshiba Tecra S11 to the latest BIOS 2.90, but no succes. Maybe you know if there is a way to enable logging for WDE?

Thanks for your time.

Patrick