Virtual Secure Web Gateway

I'm trying to access an ftp server via a web browser but it is failing with a timeout error.

I've not using the SWG FTP proxy but I am using the web proxy. Do I need to activate the FTP proxy in order to access/download files via FTP?

Thanks

Keng

Typically the FTP proxy does not work with browsers. If the FTP settings in the browser is pointed to use the web/http proxy it may work from the browser. Otherwise I would suggest using an FTP client that is compatible witht the FTP proxy.

The following document may be helpful as well.

http://www.symantec.com/business/support/index?page=content&id=TECH169665

I'm not actually using the FTP proxy. That function hasn't been enabled. Does that make a difference?

What a user is acutally doing is trying to download a file from a website, but the file is located on an FTP server. When she trys to download it, she just get's a time out error. Same thing happens when I try and log into an FTP server via web brower.

Would a workaround be that I send FTP traffic directly to the Internet with the PAC file so it doesn't touch the web proxy?

Thanks

Yes bypassing the SWG for FTP traffic is would be a workaround for the issue you are seeing.