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Full Backup Failure

Created: 14 Oct 2013 | 2 comments

I use Backup Exec 2010 and have my backups setup each week to do a full backup and then incremental backups for the remainder of the week that write to a removeable disk cartridge in a pool of 9 disks.  Two weeks ago I had my full backup fail.  In the past if this has happened deleting the B2 folder and re-running the full backup that creates a new B2 folder resolved the failure.  However, this time it did not.  The following is what is listed on the report of the backup job in relation to the error: 

BUTTON.STATE {
DISPLAY: none
}
INPUT.STATE {
DISPLAY: none
}
TD.COL {
BORDER-BOTTOM: 1pt solid; BORDER-LEFT: 1pt solid; BACKGROUND-COLOR: white; PADDING-LEFT: 5pt; WIDTH: 100%; PADDING-RIGHT: 10px; DISPLAY: block; COLOR: black; BORDER-TOP: 1pt solid; BORDER-RIGHT: 1pt solid; PADDING-TOP: 10pt
}
TH.OUT {
TEXT-ALIGN: left; PADDING-BOTTOM: 0px; BACKGROUND-COLOR: #003366; TEXT-INDENT: 5px; PADDING-LEFT: 0px; WIDTH: 100%; PADDING-RIGHT: 0px; COLOR: white; FONT-SIZE: 12pt; CURSOR: default; FONT-WEIGHT: bold; PADDING-TOP: 0px
}
TH.OUT_ERR {
TEXT-ALIGN: left; PADDING-BOTTOM: 0px; BACKGROUND-COLOR: #cc0033; TEXT-INDENT: 5px; PADDING-LEFT: 0px; WIDTH: 100%; PADDING-RIGHT: 0px; COLOR: white; FONT-SIZE: 12pt; CURSOR: default; FONT-WEIGHT: bold; PADDING-TOP: 0px
}
TH.OUT_WARN {
TEXT-ALIGN: left; PADDING-BOTTOM: 0px; BACKGROUND-COLOR: #ff6633; TEXT-INDENT: 5px; PADDING-LEFT: 0px; WIDTH: 100%; PADDING-RIGHT: 0px; COLOR: white; FONT-SIZE: 12pt; CURSOR: default; FONT-WEIGHT: bold; PADDING-TOP: 0px
}
TH.IN {
TEXT-ALIGN: left; PADDING-BOTTOM: 0px; BACKGROUND-COLOR: #99ccff; TEXT-INDENT: 2px; PADDING-LEFT: 0px; WIDTH: 100%; PADDING-RIGHT: 0px; COLOR: #003366; FONT-SIZE: 10pt; CURSOR: default; FONT-WEIGHT: bold; PADDING-TOP: 0px
}
TH.OUT_STAT {
TEXT-ALIGN: left; PADDING-BOTTOM: 0px; BACKGROUND-COLOR: #cc0033; TEXT-INDENT: 5px; PADDING-LEFT: 0px; WIDTH: 100%; PADDING-RIGHT: 0px; COLOR: white; FONT-SIZE: 12pt; CURSOR: default; FONT-WEIGHT: bold; PADDING-TOP: 0px
}

Job Completion Status
Job ended: Sunday, October 06, 2013 at 11:59:19 PM
Completed status: Failed
Final error: 0xe00084c8 - The backup storage device has failed.
Final error category: Backup Device Errors

For additional information regarding this error refer to link V-79-57344-33992

Errors
Click an error below to locate it in the job log

 

Verify- F: DATA
Storage device "Removable Backup-to-Disk Folder" reported an error on a request to read data from media. Error reported: Insufficient system resources exist to complete the requested service. V-79-57344-33992 - The backup storage device has failed.

Verify
A selection on device E: was skipped because of previous errors with the job. A selection on device System?State was skipped because of previous errors with the job.

The strange thing about it is if you open the B2 folder is appears the backup files were written to the disk.  All the incremental backups that followed for the rest of the week all completed succesfully when writting to the same disk that have the files from the full backup that failed on them.  I would think that if the issue was with the backup storage device that the incremental backups would also fail.  So, I am looking for any help that can resolve the failure of the full backups.  Thank You!

Operating Systems:

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pkh's picture

What kind of disk cartridge are you using?  Removable B2D folders are for things like RDX.

Also, check the HCL below to make sure that it is supported.

BE 2010|2010 R2|2010 R3 Hardware (HCL)

After putting in the cartridge, did you do an inventory to notify BE that a change has been made?

NOM115's picture

Thank you for the reply PKH and I apologize for not getting back.  I've been on vacation, had to catch up and had go to some training through yesterday.  We have a Dell RD1100 (external USB connection) with its removable hard disk cartridge.  We got and started this in the spring/summer of 2010.  All I have done since then is switch our the cartridges without any issues for three years, so I did not do an inventory to notify BE of the change.  I checked the HCL and the system is supported, so I look good there, although there is an indication of a firmware update for an internal system, but I have the external.  I did recheck the link in the error report again and did find an article that I missed the other times I looked (http://www.symantec.com/business/support/index?pag...) and tried the solutions there.  I wasn't sure which service was the BEWS so I proceeded to restart all seven of the Backup Exec services that I have.  The restarted of the Backup Exec Remote Agent for Windows Systems service failed to restart and immediately went to stop but locked up on stopping.  I ended up having to reboot the server and when the full back ran Saturday morning it did complete successfully.  I'll have to see what happens this upcoming Saturday but I have a feeling there was an issue with the services that just effected the full backup and not the incremental backups.