Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

full backup failure, partial backup successful

Created: 03 Jan 2013 • Updated: 03 Jan 2013 | 4 comments

we are running server 2003 standard edition, every friday we run full backup and the other days a partial backup, every full backup has failed. we use symantec backup exec, in the error logs, we get this message

V-79-57344-65233 - Snapshot Technology: Initialization failure on: "\\serverone.dynamichospitality.com\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot technology error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Active Directory, Writer ID: {B2014C9E-8711-4C5C-A5A9-3CF384484757}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10).

Writer Name: Windows Internet Name Service, Writer ID: {F08C1483-8407-4A26-8C26-6C267A629741}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10).

I've used the vssadmin list writers command to check both writers, they are working without errors, but I havent been able to check after a full backup. Does anybody have a solution or should i wait and check writers after a full backup?

any help is appreciated, thank you

Comments 4 CommentsJump to latest comment

Kiran Bandi's picture

Yes, check the status of VSS writers immediately after the failure of backup.

Refer this TN: http://www.symantec.com/docs/TECH27875

pkh's picture

Push out your remote agents again.

MikeM11's picture

I would check the Microsoft patch levels for VSS as there was a rollup pack available which created many fixes for VSS in Windows 2003.

I have experienced many issues with VSS on Win2k3 similar to the above and applying KB940349 resolved most of them

http://support.microsoft.com/kb/940349