Full DCOM client across VPN?

Updated: 21 May 2010 | 5 comments

Stormonts

0 0 Votes

We are running EV 7.5. We have two remote users who receive a message that says "Enterprise Vault is currently unavailable." when they right-click on the Enterprise Vault tab in Outlook on their PC.

One is running Outlook 2003 and the other is running Outlook 2007. Is the client supposed to work across a VPN?

Message Edited by Stormonts on 05-13-2008 07:49 AM

Discussion Filed Under:

Archiving and eDiscovery, Enterprise Vault

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May

2008

0 Votes 0

jimbo2

I would think this would work with the caveat the VPM does not block ports.

Does the Lite client work?

Can you ping the long and short name of the EV server when they are connected through VPN?

May

2008

0 Votes 0

Stormonts

Haven't tried the light client. Any idea what ports would need to be opened up?

May

2008

0 Votes 0

jimbo2

The Lite client would be port 80.

Req >>>>>> 80 EV server

I am not totally sure about the DCOM client. If I run across the information then I will post it.

I would verify name resolution first.

Try this

Have the customer establish a VPN connect

Ping the EV servers. Caveat being that ping is allowed. If ping works:

Have them type

http://VAULT_SERVER_NAME/enterprisevault/search.asp

VAULT_SERVER_NAME being your vault server. Try with the short and long name.

May

2008

0 Votes 0

jimbo2

I left out "Open a browser session" for the HTTP test.

May

2008

0 Votes 0

sleddog

From To Source Ports Destination Ports Protocol Comments

Clients Enterprise Vault Any 80, (443), 135* TCP HTTP/HTTPS and DCOM(RPC)

Full DCOM client across VPN?

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