Video Screencast Help

Full Inventory not shown

Created: 18 Oct 2012 • Updated: 19 Oct 2012 | 3 comments
This issue has been solved. See solution.


I have a problem to show the Full Inventory of some computers. We have the Symantec Management Console 7.1 SP2 and we have set the Full Inventory Policy daily. From the resource manager (as you can see after) seems that the inventory has correctly collected:

First Discovered: 18/10/2012 16.41.24
Last Configuration Request: 18/10/2012 17.01.56
Last Inventory Received: 18/10/2012 17.04.53
Last Event Received: 18/10/2012 17.04.53
Last Full Inventory Received: 18/10/2012 17.06.57
Last Delta Hardware Inventory Received: 18/10/2012 17.06.56

but when I go in MANAGE > COMPUTERS, and select the computers that i wanna see, in the right pane I can only see the GENERAL, SYMANTEC MANAGEMENT AGENT DETAILS and NETWORK tabs.

Some ideas?


Comments 3 CommentsJump to latest comment

Karla Berg's picture

If you are not seeing the Identity or Hardware sections, this usually indicates missing Inventory data.  From the resource manager, open View > Inventory and make sure there is data there. 

Here are some things to check:

  • You will also want to make sure your Collect Full Inventory task/policy has not been altered and is truly set to collect all inventory data.
  • Are there any inventory errors in the agent.logs?
  • Are there any inventory errors in the a.logs or errors processing .nse files?
gmirabella's picture


For some reason the inventory plug-in patch was not enabled.

I wonder how i didn't see that.


mclemson's picture

I assume you set this to Daily for troubleshooting purposes only.  A full inventory requires a lot of resources from the NS and should only be run monthly.  Delta should be run weekly.  Periodic inventory will trickle in between this for changes initiated by Altiris such as an Altiris-directed software delivery.

A full inventory is not full in the sense that it gets all data (though it does); a full inventory recreates the inventory by deleting all inventory data and reprocessing every data class.  A delta also includes all the data but only processes the differences and is more efficient.

If you continue with a full inventory daily in your environment, you will have serious performance issues on your Notification Server.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner