Endpoint Protection

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  • 1.  Full scan doesn't seem to work

    Posted Aug 20, 2009 09:55 PM
    When I run a full scan, it completes in about 10 seconds.  Any Ideas?

    Thanks


  • 2.  RE: Full scan doesn't seem to work

    Posted Aug 20, 2009 10:01 PM
    Running a scan in Safe Mode? Do you get the same result?

    Is your product set to scan all files and what exclusions do you have?

    Regards,

    Chris Bulovic 


  • 3.  RE: Full scan doesn't seem to work

    Posted Aug 20, 2009 11:03 PM
    I have found his issue in 2 instance

    1st instance the entire c drive was excluded from scanning :-) i know its funny but this was the case.
    2nd instance the SEP install was corrupt. had to un-install & re-install the client. Please find the document below.

    http://service1.symantec.com/support/ent-security.nsf/docid/2008111107390448

    Hope this helps !