Endpoint Protection

Hi everyone

We have install Symantec Endpoint Protection on our server with Windows Server 2012 but we have problem with manual start Scan (Full Scan).

Problem appear then we send group command on Full Scan on all clients (counts of clients - 4) after much many time has passed  (around 10 hours) we saw this (pls see below on screenshot) and attachment:

All clients using Hyper-V (this is VM by working on phisycal host with Windows Server 2012). Why 2 of 4 clients don't complete yet? 

How long time can takes?

Please help resolve this problem.

P.S. All clients and host server using Windows Server 2012.

In short, because the scan has simply not completed yet.

It all depends on how many files are on the system and if you have any compressed files and how big they are. Depending on these factors, it can take a long time.

In your AV policy, you can set a scan duration for scheduled scans. This means the scan will only run for up to "x" hours, depending on what you set. here.

Go to your AV policy and select your scheduled scan. On the "Schedule" tab edit the setting for "Scan for up to "x" hours.

This is only applicable for scheduled scans though, not manual.

If you want to use this option, you will need to use a scheduled scan instead.

A helpful article to read is here:

Adjusting scans to improve computer performance

I know this but full scan was started in manual mode.

And it's still running...let it finish or stop it manually if there is a concern.

Exact version?
 

Hi,

We experience the same problem: Manual scans can take (somtimes, random servers) up to ten hours or more! In our case it doesn't matter wheter it's a group command or individual scan. Our environment is based on vmWare and Windows 2008 server r2 with SEP 12.1.5