Full Scan stops without completing scan--please help!
I have never been able to run a full scan on my laptop (I've had it 1 year). A quick scan runs fine, but a full scan ALWAYS stops at some point (approx. 1/4 to 1/3 into the scan) and will not progress beyond that point. I have run it numerous times--even leaving it overnight--it doesn't ever finish. Can someone please advise a solution?; perhaps it is simply a matter of turning something on/off on my computer or software. My son detected a trojan virus and we need to get rid of it pronto. Thanks very much.