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General Question about TECH/HOWTO KB

Created: 03 Mar 2011 | 6 comments

First i would like to sayy sorry for placing this in the wrong area I was not sure where to post this question. If mods need to move it to the correct area, thank you.

I would like to know if there is a document or a central index html page that has the TECH and HOWTO KB articles related to Altiris for offline use.

Reason I ask is VMware provided us a link to capture their articles for use in offline mode. I was curious if there was something similar to this or a document already created. Reason is I support the USMC and we are in the field sometimes and do not have phone support or internet and relying on an offline database is helpful in the event of failure or configurations issues.

Thanks for any help provided

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mclemson's picture

That's a great question.  I'm not aware of anything, but I've asked an admin to swing by in case she has any comment or can get you in touch with a resource in the back office who could assist with this.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

ohzone - CherylPeterson's picture

That is an interesting request. I'm sure there are several situation where being able to use these resources offline. I've asked the SymWise team to take a look at your request and weigh in.


Endpoint Management,
Endpoint Virtualization
Managing Mobility
Community Manager
Need Altiris help? IRC chat #Altiris

deaconf19's picture

Thank you for the response and the feedback for my idea. I hope with your help and SymWise technicians I will be able to get the content needed to build our offline KB articles

stephanie_oelkers's picture

Thank you for the feedback.  Since we are constantly updating our content, any type of database that we could create for offline use would immediately become outdated.  While this has never been done with the Altiris products, it has been done in the past at some of the other companies that Symantec has acquired, without much success.

That being said, we don't have plans to do this at this time, but appreciate the feedback and will keep it in mind.  :)


Stephanie Oelkers
Knowledge Management Team

deaconf19's picture

Thank you for taking the time to get back with me.

I understand that the content will become outdated. Currently I run a simple script that checks the already existing HTML's that I downloaded from VMware and then it will reparse that information against the webpage that VMware provides to Google for indexing. Then it will let me know any changes and download the changes or new HTML's. I run this once a month as I do not need the most up to date content only a basis.

If you are able to provide a central index.jsp so that I can use that it would be greatly appreciated. As of now I have not found one for SymWise that would give me what I need without having to remove unwanted information.

Again thank you for this information and the support of other forum members on this request.

ianatkin's picture

Hi Stephanie,

This idea is one which I think has merit.

I could be way off the mark here, but I don't think the underlying database, how it changes, or your upgrade cycle is the issue here. It is your ability to maintain mappings to the new upgraded/revised database and/or structures within it that matters.

It should be possible to maintain an interface layer for the underlying database, one which would allow an export to a new target. Essentially a field mapping, a connector, a babel fish. This abstracts the tables and your database (which may change from time to time) from the code needed to export it. You do this already I'm sure to render the documents in the web interface.

Yes, your content could be split across multiple tables,and if so again that problem has already been resolved for web rendering.

Many fields you can of course choose to omit from export -I'm sure there are many which are used for internal purposes which are not exposed through the web.

I'm not saying there isn't some dev time in this. I am however saying it it not as hard as you might think technically. The overhead will be in deciding that process, what data to export, who will ensure those exports are done, should there be different exports for different product areas, who is responsible for maintaining the field mappings etc.

Kind Regards,

Ian Atkin, IT Services, Oxford University, UK

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