Ghost Solution Suite

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  • 1.  A GeneralException occurred (36000)

    Posted Mar 02, 2007 01:03 PM
    hi,

    we are running GSS2 over a month without big problem (only the problem when client doesnt show up in console, so we are running the modified ngserver.exe submited to me by Nigel)
    but since this week, we are running into this error. It randomly happen at the beginning (0%) or at the end (100%) of ghost.
    and i got the problem with many different PC/image (Old pentium2 with d-link Nic to Pentium4 2.8 H/T on intel pro 100 Nic)

    if the error happen at the beginning, i just have to manually stop the task in GSS and restart it, then restart the computer and it will works to start.

    I have tried to update Nic driver, change switches (Sata disk on P4 so i've tried -fni or -noide, no difference)

    Help!

    Thanks

    Benoit Audette
    benoit(dot)audette(at)uqat(dot)ca

    *********************************
    Date : Tue Feb 27 14:11:50 2007
    Error Number: (36000)
    Message: A GeneralException occurred
    Version: 11.0.0.1502 (Dec 4 2006, Build=1502)
    OS Version: DOS v7.10
    Command line arguments: -jaddr=198.73.164.13 -clone,dst=1:1,mode=prestore,src=@MCSGHOST1push1864 -batch -sgb -jm=U -sgt
    Active Switches :
    AutoName
    PathName : 199421 vlog-20070104.log
    DumpFile : @MCSG007.GHS
    DumpPos : 16058002380
    FlagImplode : 0
    FlagExplode : 2

    CloneSrc : @MCSGHOST1PUSH1864
    BatchPartSrc : 1
    BatchPartMSrc :

    CloneDst : 1
    BatchPartDst : 1

    Operation Details :
    Total size.........22981
    MB copied..........22981
    MB remaining.......0
    Percent complete...100%
    Speed..............968 MB/min
    Time elapsed.......23:45
    Time remaining.....0:00

    Processor exception
    Generated at HardExceptionHandlerDjgpp.cpp:257

    Program Call Stack
    _dhcp_release
    ip_shutdown
    sock_exit
    WSACleanup
    RMLCleanup
    MCastFinish
    MCastRemoteComm::shutdown
    Finish
    ResetState
    sub_main
    main

    Call Stack
    0x0039f875
    0x002b852f
    0x002b568e
    0x002bcc06
    0x002b9b13
    0x002aaee3
    0x0003cd6d
    0x000b7494
    0x000053d3
    0x00001d5c
    0x00005044
    0x00003f2f
    0x0039f468
    End Call Stack

    Exception code: 0000000e Page fault Error: 0004
    Registers:
    EAX=3dd030a2 EBX=3dd0309a ECX=3dd0309a EDX=00000000 ESI=00747a68 EDI=3dd030a2
    EBP=0070dfb8 ESP=0070dfac EIP=0039f875 FLG=00013297
    CS: sel=00f7 base=101b0000 limit=0495ffff
    DS: sel=00ff base=101b0000 limit=ffffffff
    ES: sel=00ff base=101b0000 limit=ffffffff
    FS: sel=0107 base=00000000 limit=0010ffff
    GS: sel=0107 base=00000000 limit=0010ffff
    SS: sel=00ff base=101b0000 limit=ffffffff

    Application stack: 0070e804..0068e804
    Exception stack: 0068e748..0068c808


    Start heap available: 1062600704
    Cur heap available: 993198080
    Total Memory: 1071906816

    Allocated
    1024 DpmiDjgpp.cpp:56
    33504 ghost.cpp:1394
    48 DiskDriveAccessExInt13.cpp:139
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    Free
    64 GetDriveType.cpp:111
    512 DiskDriveAccessInt13.cpp:184
    32768 MsdosFile.cpp:368

    Fat details:

    NTFS details:
    ----------------

    NTFS Global Flags:
    ----------------
    contiguousWrite=1 forceDiskClusterMapping=0
    inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
    enable_cache=0 xfrbuflen=0
    last_attr_type = 0
    loadExact = 0
    ----------------
    =======================================================
    NTFS volume 0:
    ----------------
    initialised..............1
    read cached..............N
    Selective caching........N
    flags....................Volume OK
    drive....................0x00
    part order...............1
    version..................0x0400
    volsize..................72404891
    blocksize................512
    clusterfactor............8
    clustersize..............4096
    mftrecordsize............1024
    indexrecordsize..........4096
    indexclustperrecord......1
    bootSectorCopyOffset.....72404891
    pagefileSys..............-1
    bootIni..................-1
    volumeLabel..............
    sectorsInUse.............134264
    totalNonCopiedBytes......0
    bytesToCopy..............0
    bitmapClusters...........277
    bitmapUsedBytes..........1131328
    estimatedClusters........277
    estimatedUsedBytes.......1131328
    clustersizeShift.........12
    blocksizeShift...........9
    mftrecordsizeShift.......10
    indexrecordsizeShift.....12
    totalRootMftRecs.........0
    clustermap failover......N
    Boot sector details
    name....................
    blocksize...............512
    clusterfactor...........8
    reservedSectorsUnused...0
    mediaType...............0xf8
    secPerTrack.............63
    numHeads................255
    hiddenSectors...........63
    volsize.................72404891
    mftcluster..............786432
    mftmirrorcluster........4525305
    clustersPerMFTRecord....246
    clustersPerIndexBuffer..1

    ---------------------------------------------------
    Cluster Allocation Map
    ---------------------------------------------------
    Start: 9050611 Length: 0 Next: 9050611


    =======================================================

    Disk Info :
    remote.............0
    drive..............0
    sectorsUsedCount.......80276679
    estimatedUsedCount.....47066137
    numPartitions..............1
    Version............820

    # Ord Boot Id Ext First Num Last Used NTFS
    0 0 1 7 No 63 62926542 62926605 48635304 Yes

    Disk Info :
    remote.............0
    drive..............0
    sectorsUsedCount.......156296259
    estimatedUsedCount.....50396208
    numPartitions..............2
    Version............0

    # Ord Boot Id Ext First Num Last Used NTFS
    0 0 1 7 No 63 83891367 83891430 50261944 Yes
    1 1 0 7 Yes 83891493 72404892 156296385 134264 Yes

    Fixed Drives

    Drive 128 WDC WD800JD-60JRA0 WD-WMAMD1055668
    Int 13h
    Total Sectors 16434495
    Bytes per Sector 512
    MB 8024
    Cylinders 1023
    Heads 255
    Sectors per Track 63
    Successful IO Count 0

    Extended Int 13h
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Successful IO Count 0

    IDE using PIO
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Cylinders 16383
    Heads 16
    Sectors per Track 63
    Successful IO Count 0

    IDE using UDMA (Active)
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Cylinders 16383
    Heads 16
    Sectors per Track 63
    Successful IO Count 2822

    Floppy Drives

    Drive 0
    Int 13h (Active)
    Total Sectors 2880
    Bytes per Sector 512
    MB 1
    Cylinders 80
    Heads 2
    Sectors per Track 18
    Successful IO Count 1

    Remote Drives
    AsyncIo : 0
    ConvMemoryAllocationFactoryDpmi diagnostic...
    =============================================

    Conventional Memory
    Initial Conventional Memory Size = 369984
    Current Conventional Memory Size = 166896

    Allocated
    1024 DpmiDjgpp.cpp:56
    33504 ghost.cpp:1394
    48 DiskDriveAccessExInt13.cpp:139
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    Free
    64 GetDriveType.cpp:111
    512 DiskDriveAccessInt13.cpp:184
    32768 MsdosFile.cpp:368


    DiskManager diagnostic...
    =========================

    Fixed Drives

    Drive 128 WDC WD800JD-60JRA0 WD-WMAMD1055668
    Int 13h
    Total Sectors 16434495
    Bytes per Sector 512
    MB 8024
    Cylinders 1023
    Heads 255
    Sectors per Track 63
    Successful IO Count 0

    Extended Int 13h
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Successful IO Count 0

    IDE using PIO
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Cylinders 16383
    Heads 16
    Sectors per Track 63
    Successful IO Count 0

    IDE using UDMA (Active)
    Total Sectors 156301488
    Bytes per Sector 512
    MB 76319
    Cylinders 16383
    Heads 16
    Sectors per Track 63
    Successful IO Count 2822

    Floppy Drives

    Drive 0
    Int 13h (Active)
    Total Sectors 2880
    Bytes per Sector 512
    MB 1
    Cylinders 80
    Heads 2
    Sectors per Track 18
    Successful IO Count 1

    The following devices do not use an IRQ:
    (0x00, 0x00, 0x00): IRQ: 0x00, INT#: -, Link: 0x00
    Class: Bridge, SubClass: Host/PCI
    Vendor: 0x8086, Device: 0x2570
    (0x00, 0x01, 0x00): IRQ: 0x00, INT#: -, Link: 0x00
    Class: Bridge, SubClass: PCI/PCI
    Vendor: 0x8086, Device: 0x2571, RoutePINS: 0x62, 0x00, 0x00, 0x00,
    (0x00, 0x1e, 0x00): IRQ: 0x00, INT#: -, Link: 0x00
    Class: Bridge, SubClass: PCI/PCI
    Vendor: 0x8086, Device: 0x244e
    (0x00, 0x1f, 0x00): IRQ: 0x00, INT#: -, Link: 0x00
    Class: Bridge, SubClass: PCI/ISA
    Vendor: 0x8086, Device: 0x24d0, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 11:
    (0x00, 0x1d, 0x00): IRQ: 0x0b, INT#: A, Link: 0x60
    Class: Serial Bus, SubClass: USB UHCI
    Vendor: 0x8086, Device: 0x24d2, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
    (0x00, 0x1d, 0x03): IRQ: 0x0b, INT#: A, Link: 0x60
    Class: Serial Bus, SubClass: USB UHCI
    Vendor: 0x8086, Device: 0x24de, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
    (0x01, 0x00, 0x00): IRQ: 0x0b, INT#: A, Link: 0x60
    Class: Display, SubClass: VGA compatible
    Vendor: 0x10de, Device: 0x0111, RoutePINS: 0x60, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 3:
    (0x00, 0x1f, 0x03): IRQ: 0x03, INT#: B, Link: 0x61
    Class: Serial Bus, SubClass: SMBUS
    Vendor: 0x8086, Device: 0x24d3, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    (0x00, 0x1f, 0x05): IRQ: 0x03, INT#: B, Link: 0x61
    Class: Multimedia, SubClass: Audio
    Vendor: 0x8086, Device: 0x24d5, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    (0x02, 0x07, 0x00): IRQ: 0x03, INT#: A, Link: 0x61
    Class: Serial Bus, SubClass: IEEE 1394 OpenHCI
    Vendor: 0x11c1, Device: 0x5811, RoutePINS: 0x61, 0x00, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 10:
    (0x00, 0x1d, 0x02): IRQ: 0x0a, INT#: C, Link: 0x62
    Class: Serial Bus, SubClass: USB UHCI
    Vendor: 0x8086, Device: 0x24d7, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
    (0x00, 0x1f, 0x01): IRQ: 0xff, INT#: A, Link: 0x62
    Class: Mass Storage, SubClass: IDE Controller
    Vendor: 0x8086, Device: 0x24db, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    (0x00, 0x1f, 0x02): IRQ: 0x0a, INT#: A, Link: 0x62
    Class: Mass Storage, SubClass: IDE Controller
    Vendor: 0x8086, Device: 0x24d1, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 5:
    (0x00, 0x1d, 0x01): IRQ: 0x05, INT#: B, Link: 0x63
    Class: Serial Bus, SubClass: USB UHCI
    Vendor: 0x8086, Device: 0x24d4, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
    The following hard wire-ord devices share IRQ 5:
    (0x02, 0x08, 0x00): IRQ: 0x05, INT#: A, Link: 0x68
    Class: Network, SubClass: Ethernet
    Vendor: 0x8086, Device: 0x1050, RoutePINS: 0x68, 0x00, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 9:
    (0x00, 0x1d, 0x07): IRQ: 0x09, INT#: D, Link: 0x6b
    Class: Serial Bus, SubClass: USB EHCI
    Vendor: 0x8086, Device: 0x24dd, RoutePINS: 0x60, 0x63, 0x62, 0x6b,



    FilesystemManager diagnostic...
    ===============================

    Volume 1
    VolumePos: 1.2:
    DriveLetter:
    Description: 34.53GB Logical Disk 0 Offset 40GB 34.53GB WDC WD800JD-60JRA0 WD-WMAMD1055668
    Type: fsfNtfsWindowsXP
    Name: New Volume

    Volume 2
    VolumePos: 1.1:
    DriveLetter:
    Description: 40GB Primary Disk 0 Offset 31.50KB 40GB WDC WD800JD-60JRA0 WD-WMAMD1055668
    Type: fsfNtfsWindowsXP
    Name:


    FilesystemMounter diagnostic...
    ===============================


    LfoFilesystemManager diagnostic...
    ==================================

    Filesystem Index: 0
    Filesystem Descriptor:
    ID's:
    ID Type: 2
    ID: A:
    DriveType: 2
    No FilesystemInfo structure.
    Filesystem has no VolumePtr

    Filesystem Index: 1
    Filesystem Descriptor:
    ID's:
    ID Type: 2
    ID: C:
    DriveType: 4
    No FilesystemInfo structure.
    Filesystem has no VolumePtr

    Filesystem Index: 2
    Filesystem Descriptor:
    ID's:
    ID Type: 1
    ID: 1.1:
    DriveType: 4
    FilesystemInfo:
    formatType: 8
    volumeName:
    Filesystem is inaccessible.

    Filesystem Index: 3
    Filesystem Descriptor:
    ID's:
    ID Type: 1
    ID: 1.2:
    ID Type: 4
    ID: NEW VOLUME:
    DriveType: 4
    FilesystemInfo:
    formatType: 8
    volumeName: New Volume


    *********************************


  • 2.  RE: A GeneralException occurred (36000)

    Posted Mar 02, 2007 03:24 PM
    Finaly after a second search on the forum, it seems to be the same problem here : http://forums.symantec.com/discussions/thread.jspa?threadID=71885&tstart=60

    so i'm waiting Nigel's email to confirm it!

    Benoit


  • 3.  RE: A GeneralException occurred (36000)

    Posted Mar 03, 2007 02:35 AM
    I think you're right, Benoit; even though your trace isn't identical it's definitely in the same area, and because of the way this error involved overwriting memory it could just as easily bite when the memory is being cleaned up, as in your trace above. Hopefully the newer code resolves this for you.