Generate Report on Age of Incident
Updated: 23 May 2010 | 4 comments
This issue has been solved. See solution.
I would like to create a report similar to the "Average Time to Close Incidents" report but a little more focused. Basically what I would like to do is find:
Incidents closed in the last x days by workers a, b and c, sorted by Contact
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There is a report called
There is a report called incidents resolved/hold/closed more than once. however no sorted by contact.
Worker with most closed
Worker with most closed incidents...what i do is look for something similar to what I need and try and modify it.
Count incidents by worker
Count incidents by worker too. Just some ideas.....Joe
Thanks
Thanks
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