Client Management Suite

Hi All,

Since the difficult update SP1, I have a lot of error like this

GetPackageInfo.HandleRequest

The access is forbidden for unmanaged resources.

[Altiris.NS.Exceptions.NSComException @ Altiris.NS.StandardItems]

at Altiris.NS.StandardItems.SiteServer.PackageServer.PackageInfoProvider.GetPackageInfoImpl(CodeProfiler cp, String requestXml, Boolean alreadyRedirected, Boolean internetRequest, Boolean& responseRedirect, Boolean& foundCodebases, Guid& resource)

at Altiris.NS.StandardItems.SiteServer.PackageServer.PackageInfoProvider.GetPackageInfo(String requestXml, Boolean alreadyRedirected, Boolean internetRequest, Boolean& responseRedirect, Boolean& foundCodebases, Guid& agentGuid)

at Altiris.Web.NS.Agent.GetPackageInfo.ProcessRequest(Byte[]& packageInfoData, String& packageInfoXml, Boolean& compress, Boolean& responseRedirect, Boolean& bEncrypted)

at Altiris.Web.NS.Agent.GetPackageInfo.HandleRequest()

COM Exception errcode: 0x80077005

Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)

at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.Web.NS.Agent.GetPackageInfo.HandleRequest()

at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

at System.Web.UI.Control.OnLoad(EventArgs e)

at System.Web.UI.Control.LoadRecursive()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.HttpContext.InvokeCancellableCallback(WaitCallback callback, Object state)

at System.Web.UI.Page.AsyncPageBeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData)

at ASP.getpackageinfo_aspx.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object data)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)

at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)

at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)

at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

Does anyone have a solution to eliminate these errors?

I have seen the same errors but have not had the time to fully investigate since there are not that many of them.  I see this error a few dozen times a day.  One thing I did notice is that this error is proceeded with a message such as:

GetPackageInfo.aspx was called from a non-managed computer. Guid passed: 9201dec1-37c1-4730-b49d-2b2dd767ac7f. The response will not be generated.

I presume this means either the machine has become black-listed or was deleted from the NS.  However, the problematic machine does not appear to correct itself which I assume it would if it had been simply removed.

In my enviornment, I checked the Guid in question and it was in the AgentBlacklist table.  If you find the same, this KB can help you determine why machines made it there.  In theory, the problem should self-correct.  the agent should be notified it is blacklisted and ask the NS what its correct Guid should be.

http://www.symantec.com/business/support/index?page=content&id=HOWTO26068

In my case I have only one client that is not self-correcting.  I'll probably just reinstall the agent.

Guys, that's correct

0x80077005 means "Agent is not a Managed computer" - either existing unmanaged computer or non-existing computer. What exactly  led the agent to be "unmanaged" - that's another story which should be investigated.

Regards

Arthur